How to contact the Credit team re default on Experian credit report

[jcpp]

Please can someone tell me how to speak to the Vodafone credit team.  I can't get through the phone menus and have made 10+ calls to 03333 040191 so far today with no luck.  Have spoken to Aya in Customer Service who was very helpful and to Deepak on Web Chat who was also very helpful, but neither of whom are able to give me written confirmation that my default debt on credit report is a mistake and will be removed.  

This stems from last October when I rang and wrote to Vodafone to cancel my broadband dongle contract.  No further correspondence was received from Vodafone, so I had assumed it was all resolved.  However yesterday I had my mortgage application declined due to a Vodafone debt of £56.84 which I had no knowledge of whatsoever!!!! Apparently although this was actioned on 11th November 2016 there was a Vodafone back-office error which has caused this default debt which I had no knowledge of, no emails, no letters - nothing from Vodafone to advise of any ongoing problem!  

Have spent all morning and managing to resolve this with Aya cancelling the debt and Deepak making lots of notes on my account - - I am now hopelessly stuck in a loop of pressing 1s, 2s, *s hanging up and starting again in order to speak to the Credit team who may or may not be able to update my Vodafone record on Credit Scoring reports so that I can get on with my life and get a mortgage.    HEEEEEELLLLLLPPPPPPPP! ! ! !

[Sessnufc]

Hi, I am in exactly the same position with my mortgage due to a Vodafone error. I have also not been able to speak to the correct department and this has been going on for 2 months now. I would appreciate it if you could reply via a private message with the direct number to the credit department. Thanks in advance 

[Adam]

Hi @Sessnufc we're more than happy to look into this for you. Please send us your details via the private message I've sent you.

[danjama]

Hello Vodafone, I am in desperate need of speaking to somebody from the credit team about a default on my credit file. Can somebody please contact me? Thank you!

[Mark]

I've replied to your other message @danjama, please follow the instructions in the private message I sent and we'll be happy to look into this for you.

[davidw1976]

Hello,

Could you please send me a message please.

I have a default that has re-appeared on my credit file that was in an IVA.  It came off last week, but now its re-appeared with a new date!

[Alex]

I've sent you a private message @davidw1976 🙂 We'll be able to see why that's popped back up on your credit report and make any necessary changes. 

[davidw1976]

Hello,

I e-mailed the link you gave me, providing evidence that the account was part of a settled IVA (account numbers & completion certificate) but the reply totally ignored the fact and said I still owed the debt.  Vodafone have broken the terms set out in the Insolvency act of 1986 and failed the rectify the issue.  

This has now prevented me from getting the mortgage I applied for an caused extra stress for something that is not my fault!  I have spoken to my Insolvency Practioner and they have confirmed the account is settled (which i obviously already knew)

[Mark]

I'm sorry to hear you've had a problem getting this resolved @davidw1976. If you've got in touch with us via the link provided previously, please continue to discuss this issue with us through the chain. If not, please get in touch by following the instructions in this private message and we'll be happy to pass this on to our teams Credit File specialist.

[Raresh_mureshan]

Hi, 

Could you help me get in touch with Vodafone credi file support team?

Thank you!

[Alex]

Yeah of course we can @Raresh_mureshan 🙂 Please check the private message I've just sent with the contact details.