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06-04-2024 07:58 PM
If you have received the bill all outgoing calls will be itemised. Outgoing calls are logged against the IMEI number of the phone, and there would be no doubt by Vodafone the calls originated from the phone and SIM.
You need to ask yourself f there is any chance someone has had the opportunity to use your phone, it's easy to delete an outgoing call from the phone call log. You need to add all the security measures possible the phone offers to prevent unauthorised use. From your online account there are bars you can add, this includes an international calling bar restriction.
It might be worth Googling the numbers to see if there are any other instances reported elsewhere - scams can be so sophisticated they cause you to lose money without realising what is happening.
The best thing to do is to let the Social Team get this investigated on your behalf, they can be contacted through social channels by following this link Contact Us .
06-04-2024 08:32 PM
06-04-2024 08:36 PM
They said wait till pdf of bill online then check but if I Joe for million percent I not used phone called how .police had phone few weeks ago to check stuff then these started 25 th March
06-04-2024 09:25 PM
Yes @Janeg1 , you didn't mention you hadn't received the bill. This would give you something to go on when speaking to Customer Services.
Not that you would of course, but there would be plenty of people making overseas calls and coming back to say they hadn't made the calls and want all charges refunded.
Presumably you have now enabled all the security available the phone offers and have activated the overseas calling bar from your account.
07-04-2024 07:24 AM
Yes all bars are on only allowing uk calls no premium calls texts in either .so frustrating .checking billing every day now too
10-04-2024 02:08 PM - edited 10-04-2024 02:09 PM
Can't remember exactly when, but I had an issue where I had calls classified to USA instead to one of Europe.an Countries, can remember which one.
Wait for the Bill as Vodafone does not investigate Billing issues until Bill has been issued.