Back to Help and Support
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
1

Ask

2

Reply

3

Solution

Incorrect debt collection

Farinafe
3: Seeker
3: Seeker

‎26-08-2021 08:37 PM

Hi, I receive a letter from ccs collect in behalf of Vodafone uk, I try to discuss this topic with different member of Vodafone but no one give me information,someone stole my details and my credit card number and then him done a new number and account,does anyone knows how to resolve this issue? 

0 Thanks
2 REPLIES 2

AnnS
17: Community Champion
17: Community Champion

‎26-08-2021 08:50 PM

Hi @Farinafe 

 

Follow the advise from @Farai on this link and submit a fraud report https://forum.vodafone.co.uk/t5/Pay-monthly/SIM-contact-that-I-didn-t-sign-up-for/m-p/2693041#M64183

 

Also some helpful information on the thread which may help.

 

 

Farinafe
3: Seeker
3: Seeker
In response to AnnS

‎26-08-2021 08:46 PM

Hi, I received a letter from CCS collect on behalf of Vodafone Uk with an outstanding amount. I have tried to discuss this topic with many different Vodafone staff but I have not got anywhere.
They said that the account is not under my name but I must pay for this number and the outstanding amount. This is not my fault and I have no idea who’s number it is or why I have this debt.

Has anyone else had the same issue?

0 Thanks