International calls from abroad

[Andrew2024]

I am a Vodafone UK customer currently on vacation in Jamaica.

I can receive incoming calls.

When I attempt to make an outbound call, I hear an automated voice stating that calls from this number are barred from making out going calls.

I have removed all relevant controls on my account.

I have roaming enabled. 

I have purchased extra addons.

Still no joy.

Any suggestions?

[AnnS]

You don't need a roaming extra for Jamaica, when you return you need to ask Vodafone to refund the cost of the extra.  Depending in when you purchased your plan the charges are on this link Roaming Charges 

The first thing to check will be the Spend Manager, this may need to be increased, you can check this from the App or online account.  You can also try completing a manual roam, you are able to roam on any network where you are able to get a connection.

Vodafone are contactable from abroad from any other phone on  +447836 191191

[Andrew2024]

Hi

Thank you for responding. 

I'm currently connected to a network called FLOW.

I have set a limit of £10 through the Spend Manager.

I will call the number you provided for further assistance. 

Thank you 

[AnnS]

You need to increase the limit a lot more @Andrew2024,  £10 is inadequate.  Increase the limit to at least £50 to take care of any roaming charges.  You can put it back when you return home 

[japitts]

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@Andrew2024 wrote:

I'm currently connected to a network called FLOW.

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Are the symptoms identical across other local networks? Use manual network selection to check.

[Andrew2024]

Hi again

There is only one other local network, which is called DIGICEL.  I am unable to register on that network.

I increased my spend cap to £50.

I received a text message acknowledging that request. I then restarted my phone and I still get the same error, when trying to make an outgoing call

[Feclez]

What type of Mobile Phone plan are you on?

If you are using a Basics plan you cannot make international calls