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Keep my number

LHARROP07
3: Seeker
3: Seeker

‎06-02-2023 09:58 PM - edited ‎06-02-2023 10:22 PM

I have upgraded my phone and entered a new contract as a new customer but have previously been with Vodafone. I need to go PAYG for 30 days. Following the instructions it’s asking for

  • The long number on the back of your Pay monthly SIM card

is this the SIM card in my current phone or the new phone that has just been delivered?

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AnnS
17: Community Champion
17: Community Champion

‎06-02-2023 10:04 PM

The number you wish to keep @LHARROP07 the previous not new contract.  The other alternative is to port out as PAYG to any other network and port  back in on the new contract. 

 

If you have upgraded direct with Vodafone it should be for the same number.