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Left Vodafone, but still charged for number transfered to another network

VB43
2: Seeker
2: Seeker

Hi,

my number was ported to another network at the beginning of April. Why Vodafone still charges me? My 12 months contract is over.
Is there a phone number for contact?

12 REPLIES 12

AnnS
17: Community Champion
17: Community Champion

You moved to a different network beginning of April, that would have been the March/April bill @VB43 , the following bill May should have been a credit for any overpayment or line rental paid in advance and you should still receive a June 0.00 bill.

It sounds like you need everything clarified for you, if you don't use Social Media, try live chat, they should be able to go through the billing with you.

Vodafone says : I will charge you normal monthly fee in June.

PS It looks like it's getting worse and worse 

"You moved to a different network beginning of April, that would have been the March/April bill @VB43 , the following bill May should have been a credit for any overpayment or line rental paid in advance and you should still receive a June 0.00 bill."

Does that means I should pay 15 times per month for 12 month contract?