I have no idea where to start.
I called Vodafone back in March seeking a cheaper deal and happy to downgrade the services. The agent I spoke to advised this is not possible. I then spoke to a manager who offered me the same plan at a reduced rate and keeping my current contract due to end in October and would not be impacted by the 2024 price rise activity. I thought lovely all sorted.
Today I checked my bill and it has an increase.... as you can imagine I was not happy. I spoke to an agent and they pretty much said it is what it is. I then requested a PAC code to see how much my early termination fees would be, given my contract ends in October I did not think it would be bad..... boy was I wrong.... almost £900! I got on the phone to Vodafone again and they are now saying my contract is until 2026.... I never agreed to this! Can anyone give advise on where to go with this
