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30-01-2023 10:29 PM
Hello.
New customer who is looking to switch over my broadband and 2 mobiles to Vodafone.
I had the Pro II Fibre Broadband + 2 seperate mobile phones with numbers which I wanted to bring across. I added the PAC code from my previous provider for the 2 seperate mobile numbers I wanted to bring across. (So the basket has Package 1: Broadband + 1 mobile phone with plan. Package 2: 1 mobile phone with plan).
When I try to check out, I get a message saying "You can only purchase one Phone Plan at a time. Please remove a package".
How do I get around this?
Thanks.
31-01-2023 05:20 AM
Hello @asif_aziz40
Best practice would be to speak with Vodafone Customer Services via Live Chat or via 191 from a Vodafone mobile phone or via
Current Phone >
Samsung Galaxy s²⁴ Ultra 512gb.
31-01-2023 10:24 AM
Thank you.
Regards
Az