New Customer - have I been accepted?

[kathrynlouise]

Hi everyone,

I placed an order for the new iPhone 14 Pro max last week sometime.

I knew the phone was out of stock and that I'd be waiting a few weeks for delivery which is fine but how do I know that my application for credit has been accepted?

I've received an order confirmation as well as my device plan and pre contract agreement but the upfront payment is no longer sitting as pending in my account which worries me.

Order status is showing as confirmed - back order.

Any advise would be greatly appreciated 😊

[kathrynlouise]

*additional information*

I've also had a text message to say that my direct debit has been set up! 😊

[Gemma · Accepted solution]

@kathrynlouise  - this sounds like your application's been approved 😊 - 

Please check your junk/spam folder for an email from us. If you'd like us to double check anything, then please reach out to my team through Social Media.