Hi @Lizjd, thanks for your post, we're sorry to hear that you're having an issue with the code as this should be a quick process. If you send us a message on Twitter or Facebook, our social media team would love to help. If you've managed to get a code that wasn't working, please include this in your message as it would really help the team with your query.
If you have followed the correct procedure, follow @Amanda's advise in the linked thread for account access and contact the Social Team with a link to this thread. You will have much more success than going through Customer Service channels.
edited to add: I notice you applied the code against a SIM only contract, some SIM only contract come with an promotional extra. For example, 6 months half price. The code has to be applied against a plan that does not come with a promotional extra.
I appreciate that not everyone uses social media @white_wolf - We are also available on Facebook. If you don't have neither a Facebook or Twitter, you can create an anonymous Twitter here and it can be deleted just as easily.
We would need to access your account to assist with this and we don't have account access over the forum.
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