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No 4G on My Account

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4: Newbie

‎07-05-2017 04:31 PM

Hi. I hope someone can help.

 

A few weeks ago I took out a contract with Vodafone. I had 4G coverage everywhere at home and all the way to work in Cardiff. I didn't keep the contract but mentioning this to show I had stable 4G.

 

I now have a new contract with Vodafone - 4G tariff etc. I cannot get 4G. Phone set up OK but no matter where I go, I only get 3G. Tech Support were really helpful today but can't resolve the issue, so hoping someone out there knows how I can fix this.

 

- Tech Support got me to manually select another network, switch back to Vodafone and toggle between 3G/4G with no fix.

- They then disconnected my number from the network and tried from scratch - no effect.

 

Really hope someone has experienced this and can help - thanks in advance.

 

 

 

 

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redpages
17: Community Champion
17: Community Champion

‎07-05-2017 06:12 PM - edited ‎07-05-2017 06:13 PM

Did they check the locations you're visiting for faults? You can enter the post codes on the Vodafone site checker here.

Also, have you tried the SIM in another phone? This would let you narrow down if it's a fault with the SIM / your account, or if it's your device that has developed a fault.

If it's still not working after the above I'd consider visiting a Vodafone store and asking them for a SIM swap to see if this helps (you keep the same number but they attach it to a new card) 

 

Vodafone customer since 2004. Attempting to help where I can on the Community

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gyrkn93
3: Seeker
3: Seeker
In response to Josh

‎16-07-2018 08:41 AM

I also have the same problem can you help me, the problem was not resolved by resetting APN settings and etc , maybe reconnecting the number will work?

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gyrkn93
3: Seeker
3: Seeker
In response to gyrkn93

‎17-07-2018 12:11 PM

The issue was solved with the help of technical support agent after disconnecting and reconnecting the number to the network!

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Adam
Moderator (Retired)
Moderator (Retired)
In response to gyrkn93

‎17-07-2018 02:51 PM

@gyrkn93 This is great news to hear. Thanks for keeping us posted. 

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EmilyHodges
2: Seeker
2: Seeker
In response to Gemma

‎23-08-2018 09:36 AM - edited ‎23-08-2018 01:40 PM

I'm also having this issue - could my account please be checked? I have sent through a private message to Gemma.

 

 

UPDATE:

Called technical support (191), they disconnected and connected my number again, now have 4G. Thanks!