No incoming calls or texts after porting number

[meril881]

Hi,
It has been 1 week since I ported my number to Vodafone. However, I have been told it has not been ported fully as a result of a split port. I cannot receive calls and cannot send or receive texts. I've called Vodafone customer services endlessly over the past week and spoken to the porting team as well who have told me nothing but lies. They said they have sorted it out on 3 separate occasions and told me to wait 24 hours, yet it is still the same.

On my last call I was told they have escalated my query and have asked my previous network to send over the remaining files that were supposed to come along with the porting process. However, I have spoken to 3 and they say they have nothing else to send.

It is unbelievable that in my first week of contract with Vodafone I am unable to use the service because I cannot receive calls or texts. No one is offering solutions and I now keep getting fobbed off when I call Vodafone customer service. 1 week of no service is terrible. Please someone help!

[AnnS]

Hi @jgoldsmith

With porting being done in stages, most probably porting was not completed by the end of the working day on Friday and will be fully completed by the end of the next working day on Monday.

You can try doing a network search and choosing Vodafone on your phone, sometimes this does the trick as does a reboot.

If you still have a split port issue late Monday afternoon, please use live chat or call Vodafone, they will be able to look into the problem and, if necessary, raise a split port request with your previous provider.

If further help is needed, please come back to the forum.

[Carly]

@jgoldsmith

I've sent you a private message with details on how to contact us, please follow the steps on the message so we can help.

[jgoldsmith]

Ok but am really not happy that customer service told me it would be working today when there was no chance of that happening and also when selecting a porting date there was no warning about the fact that if you do it on a Friday there is a chance it would not be complete that day then nothing will be done until Monday! Also I have ported numbers before and it works straight away if I knew this could happen before I signed up I would have never taken the contract. What do you suggest that Vodafone can do for me next week if this is not resolved as this is my contact number for my sons school so they will not be able to get in touch with me if there's any problems? Also I will be using a lot of data now as my only form of messaging is Facebook messenger so I will need compensating on my data allowance.

[kritopoulos]

I have the same issue with my number. No incoming calls or messages from anyone from first day. I have try to solve it with customer service (chat) , but without luck. I have already do 12 chat sessions in customer service (because I was abroad) , and 1 visit in VF store (when I came back). But always told me you will fix it BUT nothing is fixed.

As a workaround we tried

1. phones restarts (after any technical activity)

2. different phones

3. Sim replacement

No bars was active and I have top up my number

Can anyone help me to solve my problem?  I don't want change network because i trust Vodafone but you force me to do it.

[Carly]

@kritopoulos

I've sent a private message to you containing details on how to get on touch with us. Please follow the steps on the message sent so we can help to get this resolved for you.

[jgoldsmith]

All sorted now looked at previous posts and phoned [Removed] on Sunday got through to porting team they escalated my problem to a manager but said might not have service until Tuesday. However on Monday they messaged me saying they were waiting for information from my old service provider and then soon after on the same day the problem was sorted and phone started working again

[Carly]

@jgoldsmith

Thanks for letting us know, I'm glad your phone's now working.

If you have any issues in the future, feel free to pop us a message.

[28drian]

Vodafone. Please. I am begging, is there ANYONE AT ALL thats really happy to work in Vodafone or even care with their customer. I chat, called, went to store, forums, WITH DIFFERENT STAFFS FROM VODAFONE and no one can solve this annoyingly childish problem of "your number is simply not fully ported and can be done in less than 2 hours by our porting team" job in one month already!! - Quoted from all the chats and calls I experienced.

I have deliberately attached the evidence of my last mail with the staff quoted "most cases we will answer in 48 hours" and haven't answer me until today with almost a week. PLEASE SEND ME ANOTHER PERSON.

I tried to be well mannered customer but this is just way too much for a professional company, and that the monthly price I paid for this month is NOT WORTH IT AT ALL, I missed some projects and work offers from some companies JUSTBECAUSE OF MY NUMBER CANNOT BE CALLED BUT I CAN CALL THEM. PLUS I WASTE MANY HOURS JUST TO GO TO THE BRANCH AND FINDING SOLUTIONS WITH FORUMS AND CHATS.

PLEASE REPLY THIS ASAP, this is my last go before bursting out to the vodafone office directly to demand a full refund on everything because the branch in my local place are mostly filled with not mannered and unintelligent staffs.

Regards,

Adrian Putra

[Carly]

@28drian

Sorry to hear you're having issues porting your number.

I've sent you a private message including steps on how to get in touch with us.

[JaiDattani]

Hi, I'm also having porting issues.

My porting was supposed to be complete on Thursday but I still am unable to relieve calls or messages.

I have spoken to customer services numerous times and they keep blaming o2 for not sending over all the files and keep saying it will be sorted within 24 hours.

Could someone in the tech team please look into this for me.