No incoming calls or texts after porting number

[meril881]

Hi,
It has been 1 week since I ported my number to Vodafone. However, I have been told it has not been ported fully as a result of a split port. I cannot receive calls and cannot send or receive texts. I've called Vodafone customer services endlessly over the past week and spoken to the porting team as well who have told me nothing but lies. They said they have sorted it out on 3 separate occasions and told me to wait 24 hours, yet it is still the same.

On my last call I was told they have escalated my query and have asked my previous network to send over the remaining files that were supposed to come along with the porting process. However, I have spoken to 3 and they say they have nothing else to send.

It is unbelievable that in my first week of contract with Vodafone I am unable to use the service because I cannot receive calls or texts. No one is offering solutions and I now keep getting fobbed off when I call Vodafone customer service. 1 week of no service is terrible. Please someone help!

[Tash]

Hi @JaiDattani, I've sent you a private message with details on how to get in touch. 

[AbsC]

Hi, I ported my number from O2 PAYG to a Vodafone Contract. I initiated the process yesterday afternoon and porting should have been completed by this afternoon but I can only send texts and call out. I can't receive calls or texts. Is there any way to fix this? Help much appreciated. Thanks.

[AnnS]

Hi @AbsC

Most probably your porting was not fully completed by the end if the working day and will sort itself out this afternoon.

If you still have porting issues late this afternoon, please use live chat for account access, they will be able to look into your split port issue and if necessary, raise a split port request with your previous provider, or come back to the forum.

[Synapsis]

I feel it pertinent to add my problem to the long list here after reading through the tales of woe because of VF.

I ported my number from O2 PAYG to a Vodafone Contract with the process due to be completed yesterday (13/12/16) by 4pm according to VF themselves.

So far it appears to be a split port situation which I cannot confirm as my helpful but clueless CSR would only tell me that he identified the technical issue and escalated it to the relevant team and it would take 72 business hours to resolve. Upon asking for details on the technical issue he proceeded to give me the typical response you'd give on a book report after not reading it, which leads me to believe nothing actually got done.

Given the state of VF's handling of technical issues and customers I'm asking tech support on here to help me escalate this to the Porting team without spending hours on the phone to people who range the spectrum between well-meaning but powerless to eternally hopeless.

[AbsC]

Ditto.

I've now spent hours wasting my time on the Chat with different advisers each time telling me to try 'turning it off and on again/take out the sim/reset the network settings'.

Nothing worked. Finally someone agreed there must have been a fault with the porting process and said they would escalate it to the technical team as a priority and it would be resolved within 2 hours (by 3pm GMT today) and to contact them again if it hadn't. Needless to say it wasn't. So I contacted Chat again only to be told that I had been misinformed and it would actually take 2 days to fix, as my request was essentially waiting in a queue to be dealth with.

I can't believe this can't be fixed sooner. It's so important for me that is is as I work freelance and use my phone for my work. Is there nothing that can be done quicker?

[Will]

Hi @Synapsis and @apar05

I'm sorry that this has been happening with your porting.

I've sent you both PMs with a way of getting in touch with us. Once you've completed the form, let me know and we'll be in touch.

Thanks

[apar05]

Hi @Will,

I have completed the form you sent me now. Could you please have a look into it and get in touch.

The issue is not yet resolved.

[AbsC]

This issue has STILL not been resolved. I keep getting promised it will be working 'within the next 48 hours' but this just seems like a standard phrase to fob customers off while Vodafone apparently do nothing. PLEASE look into this as I need a working phone before Christmas. It is my only work contact number. It is just ridiculous it is taking this long.

[Rahim]

@AbsC @apar05 I've checked both of your registered email addresses within your profiles, however am unable to see any contact from either of you. 

If you still require help, please get in touch using the details from the new private message I've sent. 

[apar05]

Hi @Rahim and @Will,

I have sent the message using the code and also as a reply to your private messages.

Please can you acknowledge if you have received it?

To update, the problem is still not sorted out.

Issue:

After porting my old number from EE,

-I can make calls to others

-I can send texts to others

But

-I can't receive calls from others EXCEPT who are on VODAFONE

-I can't receive any texts

-I can't access mobile internet data

Its been over a week of disappointment, can you at least look in to sorting out?

I have to travel in 2 days time.