No incoming calls or texts after porting number

[meril881]

Hi,
It has been 1 week since I ported my number to Vodafone. However, I have been told it has not been ported fully as a result of a split port. I cannot receive calls and cannot send or receive texts. I've called Vodafone customer services endlessly over the past week and spoken to the porting team as well who have told me nothing but lies. They said they have sorted it out on 3 separate occasions and told me to wait 24 hours, yet it is still the same.

On my last call I was told they have escalated my query and have asked my previous network to send over the remaining files that were supposed to come along with the porting process. However, I have spoken to 3 and they say they have nothing else to send.

It is unbelievable that in my first week of contract with Vodafone I am unable to use the service because I cannot receive calls or texts. No one is offering solutions and I now keep getting fobbed off when I call Vodafone customer service. 1 week of no service is terrible. Please someone help!

[Bondaron]

I have transferred my number across yesterday and have the same issue. Cannot receive/send texts, receive calls or use data. All I can do is make calls.

Called customer service who have apparently escalated the issue but can't give a DATE of when it will be fixed, yes DATE not time. How long will this actually take with no service?

I've been for a couple of job interviews recently and I really hope not being contactable costs me a job.

[drey_p]

Typically number ports are complete within 24 hours, but you should be aware that number porting doesn't happen over weekends, so you're only likely to see things start moving again on Monday.

From what you describe, it sounds like the port has already started and part of the functionality has moved over.  Follow up on Monday with customer services and see what they say.

[drey_p]

@Bondaron - did you submit your porting request before 1700 or after 1700 on Friday?

[rfryer]

My port in from Three began on Wednesday this week around the middle of the day but I had no incoming calls or texts.  I called after 8pm on that evening and was told to ring again at 8am on Thursday, which I did.  I was then told it would be done by 4pm that day then, when this didn't happen, by 8pm - and that I should switch off my phone to avoid "dual registration".  It's now Friday and I still have no incoming calls or texts.  My ported in number comes up as "invalid" if I try to call it.  Please can someone sort this out - I'm starting to wish I hadn't moved to Vodafone right now!

[kids]

The only way forward as nobody on these boards has account access is to call 191 and ask to speak to the Porting Team,  you can also use Live Chat.

As Porting does not happen over the weekend you need to ask them to resolve the issue today or otherwise it will be Monday before anything can happen.

[Chri55]

TRy registering your problem with reslover.co.uk

I did and was promoted to the head of the queue in 2 days and the number ported on a Sunday 10 minutes after a phone call from someone in Vodaphone - go figure!

[rfryer]

@Chri55 wrote:

TRy registering your problem with reslover.co.uk

I did and was promoted to the head of the queue in 2 days and the number ported on a Sunday 10 minutes after a phone call from someone in Vodaphone - go figure!

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Thanks Chris.  I'd not heard about resolver.co.uk, but I'll certainly give them a try.

[kids]

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@Chri55 wrote:

TRy registering your problem with reslover.co.uk

I did and was promoted to the head of the queue in 2 days and the number ported on a Sunday 10 minutes after a phone call from someone in Vodaphone - go figure!

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@Chri55You have a typo there, it is www.resolver.co.uk

[Chri55]

thanks - google will sort it out for anyone tyoing the wrong address!

[Hannap]

I'm having the same problem from Three 7 days ago. Vodaphone claim its Threes fault but I don't know whether to believe them or not at this point. Haven't seen a post anywhere about this being resolved :(.