No incoming calls or texts after porting number

[meril881]

Hi,
It has been 1 week since I ported my number to Vodafone. However, I have been told it has not been ported fully as a result of a split port. I cannot receive calls and cannot send or receive texts. I've called Vodafone customer services endlessly over the past week and spoken to the porting team as well who have told me nothing but lies. They said they have sorted it out on 3 separate occasions and told me to wait 24 hours, yet it is still the same.

On my last call I was told they have escalated my query and have asked my previous network to send over the remaining files that were supposed to come along with the porting process. However, I have spoken to 3 and they say they have nothing else to send.

It is unbelievable that in my first week of contract with Vodafone I am unable to use the service because I cannot receive calls or texts. No one is offering solutions and I now keep getting fobbed off when I call Vodafone customer service. 1 week of no service is terrible. Please someone help!

[apar05]

Hi @Colleen

Tried everything, its exactly the same. Unable to contact you via. email.

Spoke with many Vodafone team members via 191.

Porting team said the "All good to go" from their end somewhere around 13-15th Dec 2016.

Spoke with tech team, did all the trouble shooting they asked me to do, they told they have raised the issue and someone will contact me in 24 hrs. Its been 4 days. No one from Vodafone had contacted me.!

Still the problem remains. Can't receive any calls or texts.

Any solution?

[Will]

Hi @AbsC

Has the issue been resolved?

[apar05]

Hello.

Same issue here. Have moved from EE to Vodafone recently and wanted to retain my old number. Since the transfer, I can make calls and send texts, but can't receive calls, texts or access mobile data.

Been talking to customer service several times but with no success. In fact I was asked to switch off the phone during business hours (10 am - 4 pm) to allow successful transfer, which hasn't happened unfortunately. Following up with Vodafone (after reading this forum), they have accepted the porting issue has been there for sometime and are trying to rectify, but assuring me that my issue would be sorted within a day which again didn't happen.

The num is my work and personal contact, and this problem already has caused enough complications in short period of time.

This is definitely not the first impression that I expected from Vodafone.

Hope someone in the tech team can rectify this issue. Would be much appreciated!

[AbsC]

Hi Will, no, it has not been resolved. Please look into this asap. The last advice I had was to go to a Vodafone shop, today being my first opportunity to do so. But can they fix it there? I can't go another week without being contactable by phone. My business will suffer, particularly with xmas coming up. Please help asap.

[Johnwiseman]

Hello, i have the same issue. Its been 2 days since i reported the issue so after chasing them i have been referred to the technical team who have advised it could take up to 5 days from now. Can someone at vodaphone help me with this please.

[forumfairy]

Just as an aside, as it is an iphone that you are porting has the number been manually updated within the phone since the port?  Although it may be a general porting issue, there can also be instances where not updating the number can cause a problem.  To do this, go to Settings, Phone, My Number, manually type in your correct number (as at times this can show as blank/with the temporary number it ported over), save and update the phone through iTunes.  Even if the correct number is showing in your settings I have found it to be useful in the past to try this option whilst waiting anyway.  Hope this issue is resolved soon. 🙂 

[forumfairy]

Sorry, seem to have crossed over with the above post referring to the iPhone! 🙂

[ChazzD]

@Johnwiseman

Please speak with our Live Chat team so we can have a look into this further for you. 

[Johnwiseman]

Thanks for the contact ChazzD.

I have made numerious calls to the "chat" teams both live and over the phone since tuesday (3 days ago) but have been told it will be 5 days then another 2 day to resolve.

Today I have been told it could be a further 4 days.

I have totted up 2 hours on the phone and no closer to having the correct level of service. No one from Vodaphone updates me and I am doing all the chasing which, to be honest is poor for a communication company.

Once resolved I will be looking to make a formal complaint and a request for compensation for loss of service and my time, I have investigated the correct method on approaching this and happy to share my findings. 

I have a reference from your support team starting with 1-6x6 which you are free to investigate PM me for the full reference. Full marks if you can resolve this before I cancel the contract.

[Johnwiseman]

Hi, it's a Samsung Galaxy S7 but thanks for replying anyway