I was up for my "usual" upgrade but I don't require the lasted phone,usually.This time I decided I'd opt for the Ultra (20/21) for the camera which I'd use when out cycling,rather than purchase another device (camera).I was informed that there were no S20 or 21 ultras available,a plethora of excuse followed and various phones were offered,I explained why I wanted the Ultra and was told there were no expected deliveries and back-ordering (?) was not available.Eventually I asked for the S10 ,unavailable.The phones are all listed on the terrible website,terrible to navigate IMO,surely they should be shown as unavailable before you navigate the plan etc?As for the people on the end of the phone,well,what are they doing.I advised 1 I couldn't hear him and he seemed to get upset.,and they always direct you to the website,which I've never had before.They all seem so busy and are uninterested,IMO.And I've been a loyal customer since 2005,yes I was suprised but I've never been with another company and I've seen the changes.I've taken out a sim only with a 3 month upgrade option,it might be time to move.
