No signal Bad reception outside inside, anywhere

[Lumofold]

Post Title: 'First half of post code - Area' e.g. ST1 – Stoke-on-Trent

1) Does the issue happen in just one location? If so, how far do you have to travel to regain service?

 Any location, a lot of the time no singal at all

2) What is the full postcode (e.g. ST1 1AA) of where the issue occurs? If you don't want this showing on the Community, add it to your profile here.

 nr31 7js

3) Does the issue occur if you try your SIM card in a different phone?

 on esim

4) What errors are seen or heard when the issue occurs?

 says edge or nothing on my phone

5) Does this happen on 2G, 3G, 4G or all?

    all

6) When did you first notice this issue?

 when i went out

7) Is the issue permanent or intermittent? If intermittent, are there certain times of the day when it occurs?

all the time anytime

[Charlotte]

Hello, @Lumofold. I hope you're well. I understand that you're facing issues with the network and it needs looking in to. 

Some of your answers to our network questions indicate that we may also need to check your account, so please reach out on social media and include this post, so that they investigate this further for you.