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Not getting 5g

ashall3n
4: Newbie

I've been on several 5g ready phones in the past few years, I'm on s22 ultra with a 5g plan with all settings on the phone correct but have never seen a 5g signal even if standing next to a 5g mast.

 

I've tried all the suggestions like restarting and airplane mode etc.

It seems like it's some issue on Vodafone's side?

 

10 REPLIES 10

BandOfBrothers
17: Community Champion
17: Community Champion

@ashall3n 

 

On the phone go into Settings > Connections > Mobile Network's > Network Mode and ensure 5G is chosen.

May I ask are you achieving 3G/4G/4G+

Current Phone  >

Samsung Galaxy s²³ Ultra 512gb Phantom Black.

 

 

Screenshot_20220527-101041_Call settings.jpg

 

I get good 4g pretty much everywhere, but the 4g icon has never changed to 5g.

BandOfBrothers
17: Community Champion
17: Community Champion

Ok @ashall3n 

 

5G does improve carrier aggregation but does not improve surfing speeds although it's good for downloading large files and a person needs to be pretty close to a 5G module in optimum conditions.

Current Phone  >

Samsung Galaxy s²³ Ultra 512gb Phantom Black.

 

 

Amanda
Community Manager
Community Manager

Thanks for updating the thread @ashall3n - your phone looks to be set up okay for 5G 📱

As you've mentioned you've never picked up a 5G signal, I'd like to double check it's set up on your account - please come and chat to my team via social media. 

If you include your community username along with a link to your post, you won't need to repeat yourself either 🙂

Screenshot_20220527-110420_My Vodafone.jpg

 

Thanks for the replies, i'll have a chat with the social media team later. (This is from my Vodafone app by the way) 

Amanda
Community Manager
Community Manager

Thanks @ashall3n - it does show you're on a 5G plan - once we've gone through security we can double check the account and also how your SIM's updating on the network 🙂

Once you send us a message on Facebook or Twitter, just pick Get Started > Message an agent this will bypass the automated options. 

Just for the benefit of the social media team I'm just going to leave these here, I was standing in a 5g area and restarted my phone to make sure it reconnected I got 4G+ but no 5g

 

Screenshot_20220527-162402_Chrome.jpg

Screenshot_20220527-143415_Network Cell Info Lite.jpg

Screenshot_20220527-143447_Network Cell Info Lite.jpg

Screenshot_20220527-143659_Network Cell Info Lite.jpg

 

 

 

ashall3n
4: Newbie

Hi, thanks for all your replies. I spoke with the social media team but nothing worked. However I took my phone out on my bike and rode through more of the good coverage area and finally got a signal but only a small stretch of road so it's just that the coverage is bad and the map inaccurate. I've tested in direct eyesight of a 5g mast just meters away the with no joy before so will just have to wait for the coverage to improve. At least I know it works on my side.

 

Thanks 👍 

 

Screenshot_20220530-094426_Speedtest.jpg

BandOfBrothers
17: Community Champion
17: Community Champion

Thank you for your update.

As I mentioned one does need to be pretty close to a 5G module and in optimum conditions.

From PedroC1999 "Phones do not latch onto the strongest signal.They follow the network assigned procedure, hence why it's not uncommon to be connected to a weaker signal than is strictly available "

 

Current Phone  >

Samsung Galaxy s²³ Ultra 512gb Phantom Black.