Ask
Reply
Solution
10-07-2024 06:54 PM
Hello,
I have ported from O2 to Vodafone recently and since then dont receive SMS from PayPal & more importantly my Hospital, there are probably others who I'm not aware of also.
Google shows many other Vodafone customers are also facing same problem, this forum is littered with many posts on the subject.
Just spent an hour and a half on the "Tobi" chat to "Ranjodh" who tried turning on and off premium text in my account, he had me taking my sim out rebooting my phone....basically I dont think he had a clue and at the end of an hour and a half couldn't drop the chat fast enough.
A very helpful lady at PayPal told me exactly what the problem was it seems Vodafone have to turn on "short-code" messaging but this seems to be beyond Vodafone's "tech support" to resolve, I imagine the poor chap Ranjodh was tweaking every lever inside his limited account "dashboard" to no avail when I suspect it's something more fundamental perhaps some kind of server issue?
Never had this issue with any previous provider and I've had a mobile phone since the days of the Motorola "brick".
Has anyone had any luck resolving this issue?
Or am I going to have to switch providers again.
Any and all useful help gratefully received.
Paul
Solved! Go to best answer.
22-07-2024 11:42 AM
Update:
After I provided evidence the Network Team raised a case and I was given a fault number on Thursday 18th around 4pm with promise of an update on Monday 22nd.
On Friday around 4:30pm I started getting test SMS messages from both EE & O2 and then a subsequently a call from a "Lee" around 18:00 19th July on an O2 number? to say the problem looks fixed.
She went on to explain:
Despite being "ported" to a new carrier evidently whichever provider originally owned the number range your phone has your service continues to be routed through them to your current carrier.
Seems there were some issues with my previous provider O2 forwarding SMS & OTP and this broke my OTP messages.
Current tests with the hospital patient system work perfectly, I won't know for certain about other services (PayPal & Bank etc.) until I have occasion to use them.
And as promised on Monday I had a follow up message from Vodafone's social team checking all was good.
I must give sincere thanks all the Vodafone social team people I have chatted to on X (Twitter) who collectively effectively resolved this.
Regards
Paul
02-08-2024 01:01 PM
Hey @_Paul_ ,
It does, I lived in Doncaster way back when when I joined this forum. Original nickname eh 😉
02-08-2024 02:20 PM
Hey @_Paul_ I can understand how important these messages would be and I'm sure we'll be able to the bottom of this and get these services back up and running for you. There can be numerous reasons for this happening, if you can pop us a private message via on one of our social channels and we'll be more than happy to look into this for you 😊
02-08-2024 02:40 PM
Hi Mark,
All sorted now thanks took a little while but the social team and network people from Vodafone, O2 & EE resolved it in the end.
Regards
Paul