Not receiving incoming calls on my mobile phone PLEASE HELP

[andi29]

Everything else is ok, can make outbound calls, send & receive texts ok and mobile date is working fine just not receiving incoming calls.

This is when anyone tries to call, not just one person.

When anyone tries to phone me, they get a message saying....

"This person's phone is unavailable please send a text"

This has been ongoing for around 10 days and I have tried everything suggested by vodafone tech team so far

including trying my sim card in 2 other mobile phones and it's the same problem, can make calls ok but not receiving them.

I've also done the manual roam followed by a reboot - nothing!

There are 2 phones on my account- mine and my son's - he had the same problem, at the same time,  but vodafone said there was a bar on his and they removed it immediately when I phoned. They also said that there was a report that his phone was lost or stolen and they had put a bar on it for that also (we hadn't reported it lost or stolen)  and vodafone admitted that this was due to an internal glitch.    Both bars were lifted from his phone and his is all working ok now.

They said that no such bar (for incoming calls) on mine so there was nothing to lift and that the 2 were not connected in any way but it's all too much of a coincidence for me.

I'm absolutely at my wits end with this as I have several relatives who are ill at present and was initially unaware that they had been trying to phone me.   

So, many calls with Vodafone and 10 days down the line and nothing has been sorted!

Please can someone help me with any other suggestions.  I've previously had excellent help from a forum member on here , years ago,  who solved a problem that Vodafone couldn't and seemingly had Vodafone tech team scratching their heads for weeks so I'm again asking for help.  THANK YOU   

additional info if it's any help.....

I've been with Vodafone for years so no recent change of provider

I'm on Pay monthly

Using a Samsung Galaxy A20E

[BandOfBrothers]

I'd try the Vodafone Social Media Team's via Contact-us-for-account-specific-queries as this does sound like an account issue due to the process of elimination you've already tried @andi29 

As an interim workaround perhaps consider a call divert if that's an option for you.

How-do-I-manage-call-diverts. 

I wish you all the best with this. 

Edited to add also check any relevant bars in your myvodafone. 

[andi29]

How odd it's you who answered my question this time BandOfBrothers as I remember it was you who solved the problem last time

I'll do what you suggest thank you again for your help

[BandOfBrothers]

You have a good memory @andi29 

Yes we chatted in August 2017

Let's get you sorted this time too

[andi29 · Accepted solution]

Thank you BandOfbrothers, yes sometimes names just stick in my head and I remembered yours when I seen your reply.

When I was out shopping yesterday, there was Vodafone store and I popped in.

The guy tried absolutely everything he knew  to fix the problem.  He was on to Vodafone tech team for ages while I was there and they have said that they will contact me today.  He said that the best way to solve something like this is for Vodafone to disconnect me from the network and then reconnect me but they just wouldn't agree with him to do this.

I've received an email from Vodafone stating that due to a technical problem, the system somehow thinks that I am on a data only plan and because of this is restricting my incoming calls.

Sounds a bit odd to me as I can make calls ok and send/receive text messages.  So how I could do all that on a data only plan is beyond me. 

They said disconnecting me from the network and reconnecting me will solve the problem..... exactly what the store guy had suggested while I was with him in the store *insert eyeroll*

Anyway I've to message them back to let them to let them know when it's convenient for me to do this.

Thanks again BandOfBrothers for all your help again - your service to this forum is invaluable (hope you're getting a good Christmas bonus! lol)

If this disconnect doesn't work, I'll probably be back again 

[andi29]

Sorry folks I accidently clicked on Best Solution box for my own post 😐

[andi29]

Thank you AnnS for taking the time to reply.

The store guy tried moving the SIM and turning on the phone without the SIM before reinserting and turning the phone back on but unfortunately this did not solve the problem, but I appreciate the suggestion, thanks

Don't think it can be a problem with the 4G network where Vodafone are doing some maintenance at my location as my husband and son are with Vodafone and they're not experiencing any drop in network but again thanks for the suggestion.

Hopefully the latest solution Vodafone have suggested may solve the issue, thanks AnnS