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09-09-2020 08:02 AM
Had the phone a month and discovered I’m not gettting OTP’s or third party auto texts
09-09-2020 08:25 AM
Hi @Davebradish
It would certainly be worth doing a search of the forum using the search facility, there have been some previous threads with answers.
If this is a new phone, the most likely reason is needing to add the number as a trusted device with banks and other organisations, usually this can be done online.
I would also suggest following the link below for direct help and support from the Social Team, they will be able to check your account Contact
09-09-2020 08:47 AM
Ann, i have changed phone but not number, so no change as far as the bank is concerned. I did look at the forums.
Twice I have tried videophone tech support but getting no where. Next instore before i invoke cancelling the contract and buying one direct from apple !