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07-12-2020 06:56 AM
Ever since I bought my Apple Watch, I have had one number registered, my data plan for my watch was linked to my phones account and is now MOOT for some reason just because I purchased unlimited data plan... and now you require me to pay an extra 7£ a month, even though the one number and data/calls/texts were bundled with the purchase of the watch.
now the problem is, I purchased unlimited broadband, and on the fifth of December my watches data plan miraculously became null and void and now you are telling me I must pay to link my watch “again” to use my watch externally from my phone, now I don’t know the fool who decided to wipe my watches data profile and make it “inoperable” but this has now voided my contract, you guys voided the contract, now I am suggesting you either sort this out, or I cancel without paying a damn dime.
I’m not impressed with the constant logins either with your site, it is absolutely ANNOYING BEYOND ANYTHING ELSE, whoever designed this system needs to be fired in my honest opinion.
Looking at my account I still have my watch connected to my one number account but apparently.... APARENTLY!!!! The watches profile seems to be pushed to the side and does not want to use it? So what the hell is this all about eh?
im paying 70£ for my phone/watch/data plan and you’re asking me to pay more just so I can use the mobile data on the watch? The HELL MAN??????
Can someone please explain why my watch suddenly does not have data, and can only use data when I’m near the phobe.... why Vodafone??? The hell is wrong with you?
can I cancel the whole damn plan now that my one number has been wiped from existence?
the one number came with the watch! So upgrading my mobile data plan to unlimited shouldn’t have been an issue at all...
am I going crazy? Or is Vodafone trying to scam its customers?
07-12-2020 12:39 PM
Why has my watch gone from having a data plan of my phone, to not having the data plan of my phone at all???
EVEN THO MY WATCH CAME WITH THE PLAN FOR MY PHONE TO USE ITS DATAPLAN??????????????
Im literally super annoyed right now so ignore my anger, I’m sure someone in my position of losing a service I PAY for would be hella annoyed too!!!!!!!!!
07-12-2020 03:20 PM
Because there's no account access via the forum, I'd suggest you talk to Customer Services via this link. Something's clearly gone wrong and they should be able to get you sorted out.
The link is currently producing a spinning circle for me, so the alternative would be the Social Media team via Facebook or Twitter.
07-12-2020 03:22 PM
Thanks for the reply, the issue is partially resolved, had to redo the edid, waiting for confirmation before pairing