Phone delivery and charges to my acct

[JustmeGemmy]

Hi all! 
I’ve tried to contact customer services in multiple various ways & no one is available to help me. Or disconnects before helping me. 

My first issue is that I can’t seem to get hold of a dispatch date for my upgraded device. I know a lot of people have this issue. Is there a way to find out when it’s likely to be dispatched? I have a trade in secured for my current device, for which I was using the money to pay the early upgrade fee. But if I can’t get my phone sent off soon, I will lose the amount that they have offered, leaving me out of pocket. 

Secondly, I have checked my acct this morning & it says I have an outstanding charge of £4.54. I have no idea where this is from or what it’s for & I can’t find any evidence of it on my charges at all. Can anyone help with this? It’s such a random amount & I have a £0 cap on my monthly spend. What could this be for? It says my next bill is going to be £44.08 because of this. 

Finally, will I be charged for the early upgrade before I actually receive my new device? Or will that be charged once it’s been dispatched? I opted to have the charge put onto my bill, rather than pay upfront. 

Thanks in advance! 

[TJ]

Hi @JustmeGemmy - you can check on the status of your phone using our Order Tracker here.

We'd also be more than happy to take a look into this charge, if you've recently upgraded and the phones been dispatched, it may be a little bit of pro-rata from the changes you've made to your account - but we'd need to see your account to double check 😊 That seems the mostly likely if you have your Spend Manager set to £0. 

So one of our team can take a closer look into this for you, please get in touch via Facebook, or contact us on Twitter. You can find more information on doing this here. Please provide a link to this thread, along with your username; so you won't have to explain yourself again. 

[JustmeGemmy]

Thank you

I managed to get to the bottom of the charge, but I’m still concerned about the status of my delivery. I used the tracker & it just says confirmed. Staff on the chat keep saying 48hrs repeatedly, but aren’t able to actually tell me anything further. 
I’m also aware that my early upgrade fee will be put onto my next bill, which is charged in a week’s time.. but I will not have my phone by then, so it doesn’t seem right to charge the fee if the phone hasn’t even been dispatched. 

[TJ]

I'm glad you managed to get that pesky charge figured out @JustmeGemmy 😊 Did you contact us via our social channels? If you'd like us to chase up your order, we can perhaps shed a little more light on where it is in the process at the moment. 

[JustmeGemmy]

I contacted Vodafone on Facebook messenger, but no one has even viewed the message, so that was a bit of a waste of time. If I don’t hear anything by the end of the week, I will likely just cancel the upgrade. I appreciate that the warehouse is super busy with Black Friday, but the lack of communication is really frustrating. I’m worried that the upgrade fee will be on my bill before I’ve even received the new device (& therefore traded my current one)

[TJ]

Apologies for the delay in the team getting to your message @JustmeGemmy. Has someone replied now? We deal with all of our account specific queries here on the Social Media team via those channels and we're trying to help out with orders as much as we can at the moment.