Phone number transfer issue as well as registering account(s) for mobile and broadband

[jaspalsd]

Hi,

3 key issues:

1. I signed up for the mobile broadband last week with the transfer of the phone number via a pac code going through late yesterday afternoon. However , this morning I had a notification "Not registered on Network", so I went to a local store and they said the case was still open. However, email communications clearly states the pac code transfer would have been for yesterday and I was able to make calls yesterday on the new SIM card. The i store assistant today said it'll take 24 hours to make my line active but I'm already paying for a service which worked yesterday.

2. I was unable to register my account for mobile despite the user credentials and security passwords being recognise and tested by entering incorrect passwords. I kept getting an internal server error or other kinds. This also happened in store on the weekend when I collected the new SIM. Temporary passwords etc.

3. I also signed up to the broadband the day after purchasing the SIM card, and although my broadband will not be active till 2 weeks, I had to create another account and couldn't link my mobile. Still I can't register this online either.

Not great....any advice from an employee from Vodafone as I've tried everything possible to troubleshoot these issues.

thanks

[Andy]

Hi @jaspalsd 👋 I'm sorry that this hasn't been resolved for you yet. We don't have account access here to view your plan but if you can contact us via the details in this link, we will be happy to look into this further with yourself.

[jaspalsd]

Send me a.privage messge 

I'll give you a temporary njmebr where i can only get incoming call 

Been to 2 branches not a single person has given me a free sim with credit, they expect me to pay? What the hell

Your port team called me around 2pm to day it was fixed..it still isn't fixed !!!!!!!

Seriously what a joke of a service this is 

[kinstray]

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@jaspalsd wrote:

2. I was unable to register my account for mobile despite the user credentials and security passwords being recognise and tested by entering incorrect passwords. I kept getting an internal server error or other kinds. This also happened in store on the weekend when I collected the new SIM. Temporary passwords etc.

Hi,

Did you ever get a resolution to your login problems?  I also get 'Internal Server Error' after entering my username and password, when it tries to present me with a list of numbers to select for sending me a confirmation number by SMS.