Phone still connected after disconnection date.

[darrenj1982]

Hi guy's having a major problem which i need help with to get fixed.

I gave 30 days notice on January 3rd to end my contract 1 month early. Disconnection date was feb 3rd.

On Feb 3rd i lost access to my vodafone app / website as expected but the actual phone has not disconnected. This led to a £34.99 bill being taken as normal on 9th of Feb ( no bill due ). Only other bill i should receive is disconnection fee of £7.50 as confirmed by the person on phone which done my disconnection date.

I went on live chat and spent 2 and a half hours back and forth before a manager agreed to issue a refund ( not received yet ). He also said the issue is the number is still connected on the back end whatever that means and that he would put a request in to get number cleansed from system. It's now friday and still number is active and working.

I know my finall bill ( £7.50 ) will be produced 22 days after disconnection date , will number still being connected affect this ? 

Also im concerned because i dont want this going on and on then another bill being produced because number is still connected.

Im absolutely stressed about all of this as i suffer severe anxiety and depression amongst many things and the way i am it's making me ill. I cant beleive it's becoming this much of a farce to disconnect my phone and at this point i dont even know if the chat host has been honest or not as nothing is happening.

Please help me get this sorted. Thanks

[darrenj1982]

Hi thanks for reply. Why would the number not have disconnected for thought on due date that's what im concerned about.

[Mark · Accepted solution]

Hi @darrenj1982, if the payment for your latest bill was taken on 9 February, the latest your bill would've been produced would be 2 February and as your service was still active then you've been charged for the upcoming months line rental. Any unused line rental taken in advance will be refunded (Minus the £7.50 ETF) when your final bill is produced.

I can see you've also advised that your phone still appears to be connected. Unless you've asked for your number to be transferred to a new provider and something's not gone as planned, your connection should've ceased on 3 February as requested. So we can take a look into this and make sure everything's gone through correctly, pop us a private message through our Social Channels and one of our team will take a look 👀

[darrenj1982]

Thanks spoke to the lovely Karla and sorted things you may close thread. Thanks again.

[Mark]

That's awesome news @darrenj1982! I'm glad to see we were able to get everything sorted for you 😊