Plan Details Online not showing

[Getafix]

I have 4 lines.

When I select the the Upgrade or change plan option, on 3 lines I cannot see the plan details.

1 line is showing the details.

On Saturday had online chat with the Brooke in the Upgrade team. Call me cynical if you like, but since then the three lines are showing error when I try to view it Online.

And the number that was not touched or reviewed at all is working fine.

Would like to hear if anyone has faced similar issue? And is it just a question of time the it will probably reset after a while?

[Mark]

Hi @Getafix, it can take a while for your details to update after upgrading and your old plan can be visible until your next bill is produced. As for there being no information visible, this is unusual.

When you say online, do you trying to view these changes through My Vodafone or through the app?

Can you try logging out and then back in again? As this can help refresh the information shown.

[Getafix]

@Mark

I have not Upgraded. I am still on my Current Contract.

I have checked again today and only 1 out of the 4 lines showing the Plan Details online.

The 3 lines that Brooke touched are all showing the message

Sorry, there seems to be a problem

Please try again later.

You have one week to have a look at what has happened. The My Vodafone App issue that I have since Dec 2016, to resolve that, it has been decided to recreate a New Account to replace my current one. This is going to happen next week. After that probably the cause of above will difficult to trace back.

[Tash]

Thanks for getting back to us @Getafix.

Are you still seeing the same error today and does this happen on all browsers and devices? We'd also advise clearing your cache and cookies.

If this doesn't resolve things, we'd advise replying to the latest email you have from our team with screenshots of the errors you're seeing. We'd also need the operating system, phone and browser version you're using when this particular message appears.

[Getafix]

Tried it on 3 different devices and on each devices 2 browsers.

Facind the same issue.

[Josh]

@Getafix It's quite odd the issue has persisted this long 🤔 As @Tash has advised, please reply to our latest email to you and we'll get this investigated further.

[Eugen]

Hi,

Now I have the same problem as the topic starter. Do you know how resolve this problem?

[Effie]

Hey @Eugen I hope you're doing well! I'm sorry to hear that you're experiencing this issue. So we can get this investigated and resolved, please come and chat to the team on Social Media as we have no account access here. 

[Getafix]

The solution was never found and my old Account had to be deleted and replaced with a New One.