RCS Messaging after number port

[Beta_Tester]

Hello - I recently moved from Tesco Mobile to Vodafone - porting my number over in the process. All appeared to be OK, until a contact told me they were having trouble "texting" me. This contact has RCS enabled on their messaging app and until the number port, we had been messaging each other via RCS (both using Google as the provider) with no issues.

Now when I try to message this person, the Messaging app defaults to SMS and there is now no option to send via RCS. I've subsequently discovered another 2 contacts which it may also be affecting. RCS is enabled on my phone and working for some other numbers (I've tested this).

I've tried clearing all the data from the Google Messages app, but the issue remains. Any ideas on how to resolve this. Unfortunately I am on an eSIM so can't pop the SIM card into one of my other phones to test.

[Evie]

Hey there @Beta_Tester - I understand how important it is to get this sorted and make sure your number is registering correctly when messaging over RCS. Since standard SMS messages are sending and receiving correctly it would seem the port in went through, it could just be an issue with the messaging app or now your number has registered to RCS messages.

Could you please try the below for me and let me know how you get on?

1. Clearing the data and cache of the messages app.

2. Uninstalling the RCS update from messages, reinstalling it and re-enabling everything.

3. Settings > about phone > my number (check that your number is showing correctly)

[Beta_Tester]

Hi,

I've already done steps 1 & 3. What exactly do you mean with step 2?

As I said, I am having no issues chatting with certain contacts via RCS.

[Effie]

Apologies for the confusion @Beta_Tester I believe Evie meant that if you go into your app settings you will be able to remove the latest update from your messaging app incase this was causing conflicts. 

It is certainly strange that the issue seems to be isolated to single contacts rather than an overall issue. I appreciate that it may seem irrelevant but I do just want to rule it out; do both yourself and the contact you are experiencing the issue with have good signal coverage and neither of you have been experiencing issues with your data recently? 

[Beta_Tester]

Hi,

Yes both contacts have good signal. I have also replicated the fault to my work mobile so am able to test easily. This is on EE so uses the Google RCS service.

It's very odd. My previous provider didn't host their own RCS service so I wonder if it some sort of operability between the Google and Vodafone services?

Mark.

[Effie]

It certainly is odd @Beta_Tester 

Of course that could be a possibility!

If you wouldn't mind, I'd like our Social Media team to take a look and just make sure every file was sent over and received from your previous provider during the port in. They can also just run some quick checks on your service to make sure everything is set up and operating correctly from this side. I'd hate for us to be missing something and this to be the cause of the issue you're having! So they can take a look, please pop them a message here with your number and a link to this thread 🙂