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11-01-2019 01:09 PM
Hi, I chatted with someone just before my number switched over from Vodafone to a new provider and they told me I was due a refund and that this would come in 3-5 days after the switch. I haven't received it yet and its been a over a month since I switched.
I can't call Vodafone as it asks me to put my mobile number in but then doesn't recognise it (clearly because I am no longer with them).
Online Chat is not working for me so resorted to joining this community. Can someone please help? Surely its not difficult to refund a customer after they leave if the direct debit is still active. Disappointed at the level of service and the fact that I have to chase money owed.
Thanks for any help out there.
07-01-2021 11:30 AM
Hi
yeah I have had problems with Vodafone in the past with 2 phones most recent is the one I’m talking about I cancelled a contract back in October they kept charging me until December for a phone I don’t have or use anymore as I left and all I keep getting is we will pay you on this date and that date you would think a multimillion company can pay back £40 for a bill that was falsely generated but no it’s the new year I’m still waiting
07-01-2021 11:50 AM