Sorry posting on here because Toby is giving me the finger; saying no admin are currently available and I need to vent...
Firstly, vodafone. I have lost my phone, you kindly sent me a replacement which arrived a little under 2 weeks later (that's ok), but knowing that the phone was lost, it came without a sim card?
Perhaps I should have been clearer when I reported it as being lost, that I didn't have the hindsight to remove the sim card before losing the phone?
Everytime I log into 'my Vodafone', you ask me an additional security question by texting a number to my lost phone (?) You give me the option of sending to another phone... if I had another phone I would be using that phone.
...the simcard arrived (next day! (today) really, thank you for that, great service).
Have been through the motions of you sending an additional security question to my old phone, jumped that hurdle, now you want the sim number, its not in any of documents you sent with the sim, finally found it! - it can only be found on the Sim card (which I'd put in the phone).
Wrote the number of the phone I wanted to do a sim swap with to activate the phone number, you send a security code to that number? That number isn't activated yet???!
A nice lady in your teams chat, helped me (which involved me trying to open two screens on my new phone so that I could cut and paste a link whilst staying in the chat (jumped this hurdle too, and was impressed with myself; handling my new phone like a pro) unfortunately every time she text it kept closing the new tab and creating two chat screens.
She kindly volunteered to fill the form in for me, and then asked for sim number...which was in the phone again - is it genuinely not written any where else?
Jumped that hurdle, sorted - my phone number will be activated in 2 to 24 hours, ok.
Just had an email, you can't reactivate my phone number because the post code entered was different to the one you have on record? I gave the lady the post code you sent the phone and the sim card too?
It's possible you may have my old postcode so I have been through it all again and given you that post code. Am now awaiting another email...
