Sim shows No Service

[EUgenie]

Hi there, I’ve been travelling to Kenya for some time where I had a new sim (safaricom). I noticed that during my stay my Vodafone sim stopped working and on this Monday (5days ago) I’ve replaced with a new one through a Vodafone shop, where I’ve been told that this will require up to 24h to activate. In the past 5 days, been talking with chat staff about 10 times and I tried different settings without success. I’m starting to believe there must be a setting on my fone which is preventing activation of the new sim. Today I’ll go back to shop to try again and if not I’ll get a new number as this it’s been to long. Any suggestion  kindly welcomed. Thanks, +[Removed]

[MOD EDIT: This post has been edited to remove off topic/personal information/inappropriate content please see Community Guidelines]

[AnnS]

Hi @EUgenie 

You need to go to the arrow on the top right hand corner and edit out the mobile number, you don't post mobile number or anything personal on the forum.

At a guess the number was PAYG and has been disconnected for non use. If the SIM is taking 24 hours to activate, at a guess this is a new pay monthly number. Don't get a new SIM if this is a pay monthly SIM you will end up with two contracts.

As you have been overseas for some time, if you are using an iphone you would have synchronised to itunes, with the new SIM, I would suggest now completing a manual roam with the new SIM. Go to connections, do a manual network scan, select any other network, wait for it to reject the request and reselect Vodafone.  Further information here: Device Guides 

If you still have problems, it will need account access, speak to the Social Team and they will help here: Contact Us 

[EUgenie]

Thanks for your prompt reply. The sim is pay monthly since 2010.. this sim stopped working like: No SIM, when I’ve been away but had a different payg in Kenya and I got a replacement sim on this Monday which shelf have been activated by now but it’s not. I went today again to a voda shop as I suspected it’s a setting on my phone which prevents the activation and I got a new number on payg until my contract gets sorted. Every staff I get in touch with tells me there a mess in my account but they know what to it’s just a matter of a couple of working days until it gets sorted so I have a new number with data for now and hopefully someone will do smth about my contract as it’s over my head now and I will give it a good wait until I’ll decide to do smth stupid like cutting the payments towards voda..

have a great wkd! 

eugen 

[AnnS]

Hi @EUgenie 

I have moved the thread to pay monthly for the best reply from Vodafone, I have also removed the solved solution, it's not the solution you are looking for.

This is going to need account access to find out exactly what has happened.  I would suggest dropping the Social Team a message through social channels with a link to the thread here: Contact Us