Pay monthly

A place to discuss the My Vodafone App, bundles, Vodafone devices and more. For any account specific issues, contact Customer Services (here).

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Forum Posts

Gold Number Sales

We’re constantly looking at ways to offer better products and services for our customers and are happy to announce our great new proposition – Gold Number Sales! What’s a Gold Number? Why get stuck with that randomly assigned number, when you can cho...

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Phil by Community Manager (Retired)
  • 63420 Views
  • 160 replies
  • 12 thanks

eSim swap failure (again)

This is my second experience of the Vodafone esim swap experience and I can confirm my last experience wasn't a one off. I was using an esim on my iphone 11 and decided to move to the Google Pixel 6.  I went to the Vodafone website logged in and requ...

switching from pay as you go plan to sim-only plam

Hi! I would like to ask is it a must to visit the store for buying the sim-only plan if I want to switch the plan? As I have visited the store twice, I am still not able to purchase the sim only plan due to some reasons. Is it easier to buy the sim-o...

Line rental query

I was on 24 month contract which has now finished but i am being charged £33 for line rental.  Can i just buy a sim card and pac my number?  Why am i paying line rental?PlanRed 20GBIncludesLine rental - £33.00Unlimited mins and texts20GB data5GAgreem...

Reenag06 by 2: Seeker
  • 1102 Views
  • 1 replies
  • 0 thanks

Vodafone advantage

I ordered my new pay monthly phone 2 weeks ago and my contract has just been confirmed. I’ve been advised that now I can confirm the Vodafone advantage discount but the links I have found on the forum aren’t working and I am struggling to do this.. I...

Alu96 by 2: Seeker
  • 1576 Views
  • 3 replies
  • 0 thanks

Resolved! How to cancel Discovery + ?

Hi there,I've been driven quite mad trying to cancel my vodafone subscription to Discovery +. No one answers 192, there's an idiot bot online that reliably delivers only the most vaguely related answer, and my My Vodafone app doesn't seem to have an ...

misdwich by 3: Seeker
  • 27534 Views
  • 9 replies
  • 0 thanks

Resolved! No service iphone 13

Hello all. I recently bought an iPhone13 from curries.co.uk and it arrived safely and i also signed up for a sim only plan through curries with Vodafone. Ive put the SIM in the phone however its been stuck on no service for quite a while now. When i ...

peve by 3: Seeker
  • 6013 Views
  • 8 replies
  • 0 thanks

Evo plan issue

Hi I seem to have a new issue where I have taken out a new additional Evo device plan. It shows as all active and I get the Pixel 6 Pro phone tomorrow. But for some reason whenever I try to make an additional payment on My Vodafone it keeps saying er...

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My phone doesn't work abroad

I was in France recently and my phone wouldn't pick up a French network. Data roaming was switched on, I tried searching for specific networks as well as searching automatically, I even tried taking the SIM card out to clean it (and replacing it) jus...

jmcnam by 2: Seeker
  • 15477 Views
  • 7 replies
  • 0 thanks

Switching to new deal with Vodafone through 3rd party

Hello.  I am a long-term customer of Vodafone on pay monthly, been with them for years and years.  Currently on a SIM only deal as I decided to stick with my last phone until it was on it's last legs, which it now is.I am looking at taking out a new ...

Paying more than agreed

Before I took my new contract out I agreed with the advisor a certain amount each month my newest bill has arrived (my second month) and it is £5pm more than I agreed

Gowski by 1: Seeker
  • 1620 Views
  • 1 replies
  • 0 thanks