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A place to discuss the My Vodafone App, bundles, Vodafone devices and more. For any account specific issues, contact Customer Services (here).

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Forum Posts

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OLD ACCOUNT IN DEFAULT

Hi, i have 2 problems here. I looked at my credit score and it says that i have a vodafone account in default in september 2019. I closed my account in january 2019 as i moved to 3. I got my PAC code and closed my account. After looking at my credit ...

Harker98 by • 2: Seeker
  • 4515 Views
  • 5 replies
  • 0 thanks

Incoming Voice calls stopped working

I have a problem with incoming voice calls not working on my iPhone 7 after I renewed my SIM only contract with Vodafone. All other services are fine eg. texts in/out, internet and outgoing voice calls. If you call my phone the network fails to conne...

Unlimited Max Traffic Management / Throttling

Hello, I've already saw a few posts around here with people noticing the same things but never a resolution just questions around if they're moving locations etc which seems to be an intentional irrelevant time waste. Long and short of it is that I s...

richyrooo by • 3: Seeker
  • 13629 Views
  • 25 replies
  • 0 thanks

VOXI to Vodaphone Pay Monthly

I have requested to keep my VOXI mobile number that I’ve had for years as I’ve signed up to a new Vodafone pay monthly contract. Today, I got an email from Vodaphone porting team saying they cannot locate my phone number on their system and that I sh...

Wrong price for tariff - Incorrect discount and original price

I recently purchased 2 Additional SIM only plans on my account and they were appearing as £5 each for 100GB of data. Once purchased, I also received an email confirming the same - they original price for each sim was £15 but would be discounted by £1...

Hvych__ by • 2: Seeker
  • 1050 Views
  • 1 replies
  • 0 thanks

Refund cheque so late it is not valid

My daughter moved to Australia 5 years ago. I look after her mail. A refund cheque has just arrived for £18.96. It is dated 19/11/20/ 14 months late and no longer valid. An extreme example of slow service

mgtclark by • 2: Seeker
  • 805 Views
  • 1 replies
  • 0 thanks

Charge to bill for in-app purchases.

My Charge to bill won't work even though I'm up-to-date with bills. I have used it once before so it works and would've refreshed a few times. Please help. This is to be used for in-app purchases for no more than £10. Thanks in advance! 

MattCow by • 2: Seeker
  • 2963 Views
  • 3 replies
  • 0 thanks

Disgraceful Service

Constantly experiencing technical difficulties, trying to contact them is to write off half your day. Last call to them lasted 3.5 hours fgs! You are left on hold listening to repetitive hold music for ages. Absolutely disgraceful attitude towards th...

Amazon monthly subscription

I’d like to cancel my Amazon subscription of £7.99 a month which I started to be billed for in January. I haven’t used any of the benefits so can I be refunded for the billing so far. I have a Prime subscription already through my work whose account ...

CAF123 by • 1: Seeker
  • 3258 Views
  • 1 replies
  • 0 thanks
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