Sim-swap sim serial number 2 fields locked

[Juniorc]

I have been trying to setup a new sim as the old one was lost but I am unable to complete the sim swap form as 2 of the 4 fields at locked with number one of which is wrong.

any help would be greatly appreciated.

[Anonymous]

Hi @Juniorc I'd recommend contacting our Social Media team here, they'll be able to help you with this.