Spotify Premium Entertainment Package unable to Activate! (With "Oh dear..." error message...)

[Cole1991]

So I have been a customer with Vodafone for well over 10 years and my patience is really starting to be tested.

Having renewed my contract for 24 Months with Vodafone I opted for the Entertainment pack and in doing so wished to resubscribe to Spotify as I have always done (my previous Premium subscription ended on Monday).

Upon everything arriving and sorting the basics out, I go to resubscribe to the service excitedly as I have always done (music is a bit of a lifeblood for me). There are no cookies or data currently on either Samsung or Chrome browsers, so when I click to activate Spotify I am met with the error message "Oh dear (!)

We'll take you back to the home page".

Having chased my tail like a dog to troubleshoot the usual online guide steps it still does not change me getting this message.

I then talk to chat this morning who chased the same tail as myself. Subsequently speaking to tech they tell me to uninstall Spotify completely and that this would be sorted within half hour where they would send me a link... they never did. Either way they tell me to activate this and download Spotify on mobile data. The same mobile data and phone signal that has been awful at my home and work addresses since the pandemic. This same network issue I have complained about numerous times before and yes, you guessed it wouldn't even load the activation page when I needed it most.

So I return to chat where me and the next chat advisor chase the same troubleshooting issues before handing me off to the tech again, where I am told this issue as been escalated and will be sorted within 5 working days. Chat advisors do a great job but even I don't believe I will hear from them or anyone else unless I do the hunting. By this point next week I will have returned to work where I am expected to do just that, not sit on chat logs. Tired, angry and frustrated.

No idea what's happened, why I can't just click a simple activation link nor do I understand why my queries on Spotify and indeed previous signal/mobile data does no one seem to give a hoot about but at best I won't subscribe to Spotify in this way going forth. As I say this service is very important to me and next time I'll happily just pay the few quid extra from them directly because this has ruined 2 days of my holiday time and will probably be weeks before I have any resolution such is my trust in Vodafone. Vodafone need to pull their finger out. As a customer of 10 years I have always tried to have patience, but the most important things don't seem to be working and my trust in the company is rapidly going downhill.

If anyone can help please reply 😮‍💨

[Cole1991]

Sorry guys, replies were sent to my email spam so have only just recovered the responses.

Was told that my issue was a one in a billion glitch so really sad to hear some of you going through the same problem now.

From my experience and judging on your replies, the online tech teams seem to be sending you in the same circles I went round. As before, going into store is probably the best option despite it being a long process still. Its likely you'll be speaking to the same person(s) each time each escalation has been met, rather than the online teams just doing the same thing over and over sending it to each other.

Was told mine was escalated several times until it reached the CEOs where it was then sorted. As I say go into store, but you have my best wishes it was a horrible process.

[Bimal55]

Thanks @Cole1991  did u speak with the Vodafone Facebook messenger team? They seem to be responsive and sending me frequent updates albeit with no positive outcome yet

[Getafix]

@Cole1991 @Bimal55
Have you both tried logging into the Entertainment Subscription online?
offers.vodafone.com/gb

Once you log in, there will be two tabs, Our Offers and Manage Subcriptions. Click on Manage Subscription.
This should have your Previously Selected Entertainment. Most likely it will show as ended. You need to activate it.

[scoobstu]

It doesn't show anything in that area. Blank 

[almapenton]

Hey There,

Oh dear, the frustration is real! I've been a loyal Vodafone customer for over a decade, recently renewing my contract for 24 months with the enticing Entertainment pack. However, my attempt to re-subscribe to Spotify, a routine I've followed for years, has hit a snag. The error message is not only perplexing but also testing my patience. After a smooth Premium subscription journey that ended on Monday, this hiccup is disheartening. Vodafone, it's time to address this glitch and ensure a seamless experience for long-standing customers like me. On a side note, the struggle has me contemplating alternative avenues like online Spotify downloader...

Let's hope a solution is found soon!

Best of Luck!!

[almapenton]

Hello Team,

Oh no, I'm really frustrated! I have been a devoted Vodafone subscriber for more than ten years, and I recently extended my contract with the alluring Entertainment pack for another 24 months. But my attempt to resume my years-long Spotify subscription has encountered an obstacle. Not only is the error message confusing, but it's also trying my patience. This setback is depressing following a flawless Premium subscription journey that concluded on Monday. It's time for Vodafone to fix this issue and make sure that loyal customers like myself have a flawless experience. In passing, the difficulty gets me thinking of other options, such as an online Spotify downloader...

Hopefully, a solution is discovered quickly!

Wishing you luck!!

[Andy]

Hi @almapenton 👋 I do apologise that your renewal of your Entertainment pack hasn't gone as smoothly as we would like. We want to help get this resolved for you, if you could please reach out to us via the details in this link and we will be happy to help get your pack up and running.

[Bimal55]

It’s been 1 month since I extended my contract and still it’s not been resolved and no one is giving me any resolution path….this is turning into a joke and needs to be escalated to senior management

[almapenton]

Hi everyone,

Oh my, I'm so irritated! I've been a loyal Vodafone customer for over a decade, and I just signed a 24-month contract extension with the enticing Entertainment bundle. However, there's been a roadblock in my attempts to continue my years-long Spotify subscription. The error message is not only unclear, but it's also making me lose patience. This is a disheartening setback after an impeccable Premium subscription experience that came to an end on Monday. It's time for Vodafone to resolve this matter and guarantee that devoted clients like myself receive excellent service. In passing, the challenge makes me consider other choices, like downloading Spotify online...Best Regards!!

Best Of Luck!!

[Bimal55]

Hi everyone….this finally got resolved after waiting weeks….the resolution was to cancel my current contract and create a new one…Vodafone did finally sort it out so thanks to the customer service team for this but it took far too long and they need to update their systems to stop it from happening again