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I recently upgraded my contract to an iPhone 12 pro max and as part of that I got a £15 a month discount for trading in my old device. I completed the necessary checks via the Vodafone app and it got approved but I still haven't received my trade in pack. It's been over 2 weeks now. I've contacted customer support but they say that a trade in bag hasn't been actioned on my account yet.
Can a bag be sent out to my ASAP as I want to keep my discount and don't want to lose it.
I have same/similar issue. No return pack sent out... impossible to get to chat to anyone who can action this... you just get told to use the 'Trade-in' option in the myVodafone app on old device, which they tells you the ole IEMI is not allowed to be traded.
Stuck in a process loop.
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