Unable to receive calls after porting number from VOXI to Vodafone (Pay Monthly)

[mahmadsaif]

Hi , I recently moved from VOXI to Vodafone (Pay Monthly) . My old number was ported to Vodafone but I am not able to receive calls now. When anyone tries to call my number they are greeted with a voice message "The number you have called is not recognised" . Outgoing calls and data are all working fine. When I make a call  the receiving  party can see the correct number on their caller id.  The strange thing is that SMS seems to be working OK both incoming and outgoing.   I believe this is an issue related to the porting . I read on this forum that this issue is sometimes caused due to files being corrupted while Porting is being done. 

I have tried everything from restarting my phone , taking Sim out , changing the phone but nothing has helped.  Vodafone live chat has no clue and have not been able to help. 

[AnnS]

You would have continued to use the same SIM card when changing from Voxi to Vodafone @mahmadsaif and there wouldn't have been any porting files.

This is going to need account access, the best way to get this solved is to drop the Social Team a message through social channels here Contact the Social Team 

[mahmadsaif]

Thank you. I've been in touch with the social media team for the last two days . Still no resolution.