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06-04-2021 03:51 PM
I’m currently in Cyprus for 6 months and I’ve been told that I won’t be charged any extra by using my Vodafone U.K. SIM card here. Someone has told me though that this apparently only lasts for 2 months and then you’ll be charged after that.
Can someone please confirm if I will start getting charged extra after the 2 months or not?
I need to know whether to buy a Cypriot Vodafone SIM card in the future. Thanks.
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07-04-2021 02:54 PM
Hey @Hickmanbcfc, Based on the information available to me, as of 1 February 2021. If customers use their phones abroad in any of our plan’s inclusive roaming destinations for 62 days or more during a four month period, and their usage in those destinations is more than their usage in the UK - this will be considered as prolonged period of time. We will send them a warning email or text to let them know that they have exceeded the threshold in our Acceptable Use Policy. This acceptable use policy applies to calls , texts or data, or any combination of these 👍
06-04-2021 05:51 PM
Vodafone has advised that roaming abroad is really only for short periods of time and if they highlight your account as being used permanently on roaming then then can act.
I would suggest as you mentioned pick up a local sim card to use instead assuming your phone is unlocked to all Network's @Hickmanbcfc
Current Phone >
Samsung Galaxy s²³ Ultra 512gb Phantom Black.
06-04-2021 07:35 PM
Thanks for your help
07-04-2021 02:54 PM
Hey @Hickmanbcfc, Based on the information available to me, as of 1 February 2021. If customers use their phones abroad in any of our plan’s inclusive roaming destinations for 62 days or more during a four month period, and their usage in those destinations is more than their usage in the UK - this will be considered as prolonged period of time. We will send them a warning email or text to let them know that they have exceeded the threshold in our Acceptable Use Policy. This acceptable use policy applies to calls , texts or data, or any combination of these 👍