VODAFONE LTD GEMINI (I)

[RobinJones]

My Equifax report 1 week ago was rated as excellent then a change happened yesterday with a debt against  VODAFONE LTD GEMINI (I) for £24 going back years.  I had a Vodafone account (are  VODAFONE LTD GEMINI (I) the same people). Everything was paid on business contract on Direct Debit so not possible to miss a payment. I have never received any payment chase correspondence and now this has damaged my rating. I cannot contact Vodafone as no one will speak to me as i am not a current account holder.

Can someone please assist with this ?

Regards

[Lucy_F]

Hi @RobinJones Thanks for raising this to us. You can raise a dispute to our Credit File Support Team via the form found here . The team will review and reach out to you with a resolution, or to discuss further. If you encounter any further trouble, you can also reach out to us regarding this via Social Media and we can take a closer look into this with you there. 

[RobinJones]

Hi your link to Via Social Media is broken ?

Thanks

[Mark]

Sorry about that @RobinJones, Please reach out to our Social team here.