Vodafone Billing Issues?

[jgeek]

I've been on Red lite for a while now, which is supposed to be €45 a month, this month the bill had an extra €25 added for account adjustment with no breakdown or explanation. Has this happened to anyone else? 

[AnnS · Accepted solution]

It looks like you are a Vodafone Ireland customer @jgeek.  The site here can only provide UK help and support, if you speak to Vodafone Ireland they will have the necessary account access. 

[jgeek]

Ah ok thanks Ann

[DJB_23]

I was with Vodafone and on the last 6 months of staying with them they took £941.13 from my bank account. I had to walk away as I couldn’t sustain those payments. They then tried to recover an additional £1641.05 which would have totalled £2582.18 which equals £430.36 per month for the last 6 months. The debt has now passed through various agencies to the courts. Vodafone have pursued this relentlessly and without thought for the impact these kind of charges have on people. Nothing will be done about this because nobody at Vodafone cares in the slightest. 

[jgeek]

Yeah I've definitely found that the agreed contract is being treated more like a base line and I can never get a straight answer on why it's always more than what was agreed. Sometimes it's fine I can see where some additional expenses have come from but it seems to go up and up. My husband also randomly got charged an extra €40 saying it was a rebalancing or something, which made no sense as he had no underpayment etc. pretty frustrating.

[Remi]

Hey @DJB_23. I have responded on a different thread to get in touch with us and see if my team can assist further. 

[DJB_23]

Hi Remi, how do I access that thread? Bit confused. Thank you 

[Remi]

Hey @DJB_23, sorry for any confusion. It was just to confirm that you can contact my team the social media team and they can look to assist and liaise internally with relevant departments for you. I can totally understand that your current issues will be quite stressful and my team can look to support, please make contact with them here.