Vodafone Online Account

[Andy333]

Hi, I'm having an issue where it appears my online Vodafone account is tied to an old PAYG plan I no longer use but My Vodafone app is set up for my current Pay Monthly plan (under a different account number).

Is there a way to resolve this so that my online account is tied to my current active Pay Monthly account?  Any ideas would be welcome!

Thanks in advance.

Andrew

[Charlotte]

Hello, @Andy333. I hope you're well.

I understand that you're having some difficulty with your MyVodafone account, and we certainly want to make sure this is sorted for you.

If you've used the same email for both, it could be causing a conflict, but we can get to the root of the issue for you. However, we're unable to discuss account related information on here, but if you reach out to us on Social Media, we can take a deeper look into this.