main_icn_My_Vodafone main_icn_Search main_icn_Chevron_right main_icn_Chevron_down main_icn_Close main_icn_Menu social-facebook social-google-plus social-linkedin social-twitter social-youtube main_icn_Community_or_Foundation main_icn_Location main_icn_Network_signal
Menu Toggle

Welcome to Vodafone Community

Pay monthly

Vodafone account not closed with credit agencies

Highlighted
11: Established

I have searched and a number of people have the same issue but don't seem to have a resolution.

I closed an account on 4th April and it's still showing as active with Clearscore and Noddle. Online chat say the account is inactive and closed. 

Clearscore shows the last update from Vodafone was 15th May, so it should be closed now. Any suggestions as to how to get Vodafone to do this? TIA!

 

View more options
7 REPLIES
17: Community Champion

The Vodafone Social Media Team here has a dedicated Creidt File Team. 

Let them catch up with your thread and bring you in away from the open forum to pass security checks and they'll help you further with this situation. 

IMG_1084.JPG

View more options
Moderator

@chistery It's possible there's a period of time needed for this to reflect on your accounts. 

Our teams Credit File specialists will be more than happy to provide some clarification on this for you 😊

So they can take a look, please follow the steps in the private message I've sent you, with details on how to get in touch.

View more options
11: Established

Thanks Colleen (Ok, I still can't work out how to tag users on this forum!)

#18939217 created.

Cheers.

View more options
2: Seeker

Hi could any advisor help me as well as i recently found out i have default on my credit report as well.

View more options
Moderator

@Happegurung If you'd like us to look into this further for you, you can send us your details via the private message I've sent you. 

View more options
11: Established

I've had a response back so hopefully now it's resolved.

 

I’ve now arranged for the credit file linked to your Vodafone account xxx to be marked as closed and settled. 

Please allow 48 hours for this amendment to reflect with lenders and on major credit reference sites. As some third party sites only produce monthly reports, it may take up to 30 working days for you to see it.

 

Glad it's sorted, but with the amount of people that seem to have this problem, there does appear to be a disconnect between processes somewhere.

View more options
Moderator

I'm glad to hear our Credit file team have been able to get this issue resolved for you @chistery 😊 

View more options