Vodafone account not closed with credit agencies

[chistery]

I have searched and a number of people have the same issue but don't seem to have a resolution.

I closed an account on 4th April and it's still showing as active with Clearscore and Noddle. Online chat say the account is inactive and closed. 

Clearscore shows the last update from Vodafone was 15th May, so it should be closed now. Any suggestions as to how to get Vodafone to do this? TIA!

[BandOfBrothers]

The Vodafone Social Media Team here has a dedicated Creidt File Team. 

Let them catch up with your thread and bring you in away from the open forum to pass security checks and they'll help you further with this situation. 

[Colleen]

@chistery It's possible there's a period of time needed for this to reflect on your accounts. 

Our teams Credit File specialists will be more than happy to provide some clarification on this for you 😊

So they can take a look, please follow the steps in the private message I've sent you, with details on how to get in touch.

[chistery]

Thanks Colleen (Ok, I still can't work out how to tag users on this forum!)

#18939217 created.

Cheers.

[chistery]

I've had a response back so hopefully now it's resolved.

I’ve now arranged for the credit file linked to your Vodafone account xxx to be marked as closed and settled. 

Please allow 48 hours for this amendment to reflect with lenders and on major credit reference sites. As some third party sites only produce monthly reports, it may take up to 30 working days for you to see it.

Glad it's sorted, but with the amount of people that seem to have this problem, there does appear to be a disconnect between processes somewhere.

[Mark]

I'm glad to hear our Credit file team have been able to get this issue resolved for you @chistery 😊 

[taljman]

Hi, I am also having the same issue and would like to get my credit file updated with the fact that my vodafone account is closed.

Could you please assist?

[TJ]

Hey @taljman, one of our Credit File Specialists will be happy to investigate this further for you. Please contact us via Facebook at Vodafone UK, or get in touch on Twitter using the handle @VodafoneUK.

Please also provide a link to this thread, along with your username; this will save time and we’ll be able to help you quicker.

[taljman]

Hi,

I have messaged a few days ago on Facebook and have not received a reply.

It is disappointing that this process is not simpler with the timeline and process being more clear. In reality I should not need to contact you to remove a record from my credit file as this should be done as part of your BAU account closure process.

Look forward to getting this resolved swiftly

[Gemma]

@taljman  - We want to get this looked into quickly for you. Please let us know your Facebook username.