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A place to discuss the My Vodafone App, bundles, Vodafone devices and more. For any account specific issues, contact Customer Services (here).

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Forum Posts

Trade-in Issue

Hi there, Anyone else had this issue? BLUF: Trade-in accepted by Vodafone app but still receiving texts telling me to complete Trade-In within 48hrs on app. Just before Christmas I upgraded from a Samsung Note10+ 5G to a Samsung S21 Ultra, I selected...

Wiggy59 by 2: Seeker
  • 2566 Views
  • 3 replies
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Black friday deals

Hi all sorry if this is in the wrong place ...I have applied for the black friday deal but as yet have not had any conformation back.I have tried speaking to vodoafone and xiaomi  but all they do is pass me from one to the other  any IDEAS??????

Jinkoda by 3: Seeker
  • 3183 Views
  • 13 replies
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VeryMe not loading since number port

since porting my number veryme has stopped working. i had a plan for 2 years, got an additional plan, cancelled my old one since coming to end of contract anyway. the new plan worked fine, very me included. then i ported my number from a PAYG sim to ...

sa0u6130 by 2: Seeker
  • 3052 Views
  • 7 replies
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Trading in phones - not received return packs from Vodafone

HiI have 3 contracts with Vodafone and have recently upgraded 2 of them to the iPhone 13 and 1 to the iPhone 13 pro.I agreed to Trade in the following iPhones in order to receive a reductions on the monthly contracted amounts:a) iPhone 11 (to receive...

Unrealistic billing by Vodafone Turkey

Hello Community,I need your help about a bill delivered to my mom by Vodafone Turkey after 2 days usage of her phone abroad.According to  Red All-included standard abroad package prices declared by the Vodafone Turkey (https://www.vodafone.com.tr/Vod...

h_azy by 2: Seeker
  • 1219 Views
  • 2 replies
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Resolved! Proof documents

I've bought an iPhone with a 24 month contract on Vodafone through Carphone Warehouse on April 30/2021. The iPhone has been stolen this month on Dec 9.I complained to Police and informed Vodafone to provide me with a replacement SIM.My insurance comp...

Fazeela by 3: Seeker
  • 5332 Views
  • 9 replies
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No phones.

I was up for my "usual" upgrade but I don't require the lasted phone,usually.This time I decided I'd opt for the Ultra (20/21) for the camera which I'd use when out cycling,rather than purchase another device (camera).I was informed that there were n...

ringer by 2: Seeker
  • 4503 Views
  • 6 replies
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Resolved! Voxi won't let me call premium rate number

I need to call a number starting 0871, but I get a message down the phone saying I need to either top up, or buy a plan. I'm paying £15 a month for the 15gb plan and it says I have 22 days left. Any ideas??

Trade-in discount not applied for old phone

Hi, I purchased my new phone in March with a trade-in option to get £15 off my monthly bill. I keep contacting Vodafone since then on regular basis but nobody can sort out my problem and on each occasion, they just waste an hour of my time going thro...

joszt007 by 1: Seeker
  • 1116 Views
  • 1 replies
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