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A place to discuss the My Vodafone App, bundles, Vodafone devices and more. For any account specific issues, contact Customer Services (here).

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Forum Posts

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How to Resolve Billing Texts going to Landline

I'm gettting /so/ frustrated with Vodafone trying to get a problem resolved /Rant on/ Just moved from 35 to 7 in chat queue then bounced back to the end of the queue. That took half an hour - not waiting another half hour as I've had this happen befo...

RobFJ by • 3: Seeker
  • 1200 Views
  • 1 replies
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Credit Concern

Good evening Vodafone,I currently have 2 contracts with you, however approximately 4 years I defaulted on an account which I believe was due to a cancelled contract and a change of address so an outstanding £41 was not paid. I am fully aware of the c...

Entertainment pack on new phone

Hi, I'm new to Vodafone so new on here too, I have two accounts one is a mobile internet account on the unlimited max and an unlimited max account on my new phone account, I recently put youtube premium on my phone account as it is included in the mo...

Alwalk15 by • 2: Seeker
  • 1062 Views
  • 2 replies
  • 0 thanks

Vodafone account not closed with credit agencies

I have searched and a number of people have the same issue but don't seem to have a resolution.I closed an account on 4th April and it's still showing as active with Clearscore and Noddle. Online chat say the account is inactive and closed. Clearscor...

chistery by • 16: Advanced member
  • 9118 Views
  • 27 replies
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Credit Status

I had a PayM with Vodafone which ended in November 2021. For some reason I had a fee of £5 which has been waived by Billing as a good will gesture (22/01/22). I have looked at my Clear Score account and it is showing that my account is active with a ...

LeiTiago by • 2: Seeker
  • 994 Views
  • 1 replies
  • 0 thanks

PAYG Sign up problems

I use to be a vodafone PAYG customer 2 years ago and then transferred to BT. Now i want to transfer back onto a basic plan but the system keeps showing an error when i try to submit. I managed to find an agent to speak to who said my details were sti...

PLKent by • 2: Seeker
  • 1313 Views
  • 4 replies
  • 0 thanks

LAPTOP with WORD pay monthly

Hi,  I wanted to try a laptop instead of a tablet and Vodafone store gave me Samsung chromebook. I hate it. There is no F1 F2 keys, minimum Word and sooo complicated when youve never had a laptop before.  I cant get back to the store until Tuesday an...

Switching to Voxi

My upgrade date is approaching and by searching other discussions on this forum, it appears that i can phone up and switch to a sim only contract during my upgrade period, and keep my current phone. As Voxi is tied with Vodafone, can i switch to a Vo...

Help with buying Pay Monthly

Hello, I've been with Vodafone for a while now and I want to add a Pay Monthly contract to my account. I was told that the upfront cost can be added to my first bill and I've read the ts and cs and they also say "... If we're unable to take payment f...

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