Vodafone mistake has destroyed my credit rating to almost zero

[Daveraver69]

I recently tried to get a new mortgage and bank loan and was knocked back and advised to check my credit score, so I sent away to experian and another company for my credit score which was very healthy to find out that due to a mistake by vodafone back in 2016 I have had my credit score destroyed.

I took out 2 x sim cards for my children on a red value deal 20gb per month at half price, full price was £40 per month and I recieved a confirmation for the 2 x cards for £20 per month each.

Upon receiving the cards I was then send the usual first e-bill email without actually activating the cards, so order placed on the 19/02/2016 first bill send on the 22/02/2016 for one card at £20 and one card at £40

two or three phone calls later I was told it woudl be fixed and updated on the online account. Checked the next day before I went to poland 23/02/2016 still not corrected.

I then spend more time on the phone and online live help chat to be told it would be fixed yet one person told me yes £20 per month for both, and another told me £20 for one and £40 for the other, luckily I have kept the transcripts of the chat.

I then informed them to cancel the accounts as I was not happy with the mess on my new vodafone account, first time and last time dealing with them. I was told that was not a problem so I removed the direct debit from my account and went and got new sim cards for my children from another vendor.

I thought this was the end of it, a month later an email with a e-bill attached 21/03/2016 and again on the 20/04/16 for £20.04 Ignored this as I thought it was just another admin error and carried on my life. 

Then the e-bills stopped and I thought no more, until I went to get a car loan and found I had a very low and bad credit rating, I have had a great credit rating for a very loing time as I always pay my bills on time and never miss.

As i said at the top vodafone said I had defaulted on my account for some 5 months, so why not a claim me or an email or letter, why because someone did not do thier job correctly and cancel the accounts.

I need advice to get this sorted as right now I need to get a new house and I cannot get any credit whatsover over a stupid miustake

regards David

[Mark]

Hey @Camilla86 We're extremely busy via our social channels at the moment and it's taking us longer than expected to reply to everyone. Rest assured we'll be in touch as soon as we reach your message. If you'd like us to chase this for you, let me know your social ID and we'll be happy to get this picked up ASAP 😊

[Camilla86]

Thanks Mark, it would be great if you could - I still haven't heard back and it is urgent for me to sort out in order to get a mortgage. I've reached out on FB as Camilla Steward. Please let me know what you can do.

[Evie]

Hey @Camilla86, I've popped a message over to you on Facebook! We'll get an update for you on this as soon as possible. 

[Camilla86]

Hi Evie - just to let you know that I have responded. 

[Camilla86]

Hi Evie - please can you get back to me on this - it's been 2 weeks and becoming very urgent for me.

[Mark]

Apologies for our delay in replying @Camilla86, we're extremely busy at the moment and it's taking us a little longer to reply to everyone. Rest assured, we'll reply as soon as we reach you latest message.

[Camilla86]

Hi Mark - I sent my original request on 15 September. It is now almost a month later and Vodafone hasn't responded consistently to one message through Facebook. This is completely unacceptable! What do I have to do to get somebody to help me. This is seriously impacting my mortgage rating and my life. All because Vodafone effed a bill for £24 to me back in February. Its shocking that you do this to people and don't take responsibility. Please can you get someone to pick this up asap. I know that it is not that difficult for your company to rectify it.

[Andy]

Hi @Camilla86 I can see this has been picked up now, if you do need us to chase this up at any point please let us know.