Hello,
my name is Tiphaine and I really hope you can help me. I realised at the start of March that Vodafone have not been taking money from me since October, however I never cancelled my direct debit. I was never notified either via email, text or anything of this issue. The only reason even I noticed it in the first place was due to checking my credit score. This has been messing up my credit score all these while. Upon finding out I immediately call them , they told me that once I cleared of the areas the they were going to clear off the marks on my credit score. I was ready to pay then and there on the phone , however the person said that it did not allow them to take payment over the phone. She asked me to call back in 3 days and i will then be able to make the payment over the phone. I called back , only to be told that this was still not possible to do, and also that my account was ‘broken’, that it needed to be rebuilt. They promise to call me back in 3 days again, and no one did . I call them back the following week , no update, still unable to make payments and my credit score still worsening. I have asked them to informed their credit team that they were working on my account, it seem to me that this was not done as my credit score went really down again due to this issue. I’m really stressed out, I have called multiple times now only to be told that they still working on rebuilding my account. It is almost 3 weeks now and this has not been resolved . I do not like debt , I want to make sure that my credit file is cleared off of this as this is not my fault at all. Please help me !
