Xtra: 6x Unlimited Data Boosters - How to use them?

[chistery]

My new plan includes this, but there's no mention of them in My Vodafone.

Whilst calling Vodafone tech support, I was told I can call and they'll activate them if needed. Really? That doesn't sound right to me. Shouldn't I see this listed in my account? This is from the same person who wanted to fix my 5G SA issue by downgrading my plan and telling me to pick a plan that doesn't include 5G SA. I suspect Vodafone have screwed up the upgrade, but getting their call handlers to deviate from the "blame the customer" script is not proving easy.

[Lucy_F]

Hi @chistery the Unlimited Data Boosters included in Xtra plans can be activated by texting BOOST to 40506.

You can use this:

• Up to six times on a 24-month Xtra Plan
• Up to three times on a 12-month Xtra Plan
   

More on this can be found here.

[chistery]

Thanks @Lucy_F 

So I shouldn't see any mention of them being included in my plan in My Vodafone then? I just need to remember about them if I need them?

[Lucy_F]

If you log into the My Vodafone App or online account and click into the 'My Plan' section, here you'll be able to see your plans details and what's included. 

[chistery]

Hi @Lucy_F 

Yes, that's where I'd expect to see it. It's not there. There's no mention of it anywhere in the app or online that I can see.  More evidence that my upgrade has been borked by Vodafone.

[chistery]

This was never solved. Should boosts appear in MyVodafone or have Vodafone configured the plan incorrectly?

Just saying well text BOOST to activate it is not acceptable. I'm meant to just remember what the plan benefits are like they are a secret?

[Janey]

Hye @chistery If you've got an eligible plan we can check the Data Boosters are showing in your account. Please drop our social teams a message so we can take a closer look. 

[chistery]

Thanks @Janey I have sent a message. 😀

[Janey]

Great stuff @chistery we should be able to get you some answers on this now 👍

[chistery]

Well, after many more questions on social media, the issue was passed off to "Customer care team" with details in a ticket that clearly showed the issue wasn't understood by the person that raised it. Over a week later, no response. As it's now day 12 of my upgrade I'll be calling to cancel it today, so it can go back to my original contract end date.