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A place to discuss the My Vodafone App, bundles, Vodafone devices and more. For any account specific issues, contact Customer Services (here).

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Forum Posts

Resolved! Uploading ID docs to Protect Me form in order to get PAC code

My phone was stolen so I blocked sim. Have new phone & new contract with another provider. When I asked Vodafone for PAC code, they gave me PUK code by mistake. Now they are making me fill out Protect Me form to get PAC code. Trying to, but it's not ...

LA68 by 3: Seeker
  • 26373 Views
  • 14 replies
  • 0 thanks

Working abroad

I have moved to Cyprus for the next 3 years working for the RAF. I still have 5 months left on my contract, and the cancellation fee is nearly £300, and I’m not paying that. So I have an unlimited contract which is nearly £80 pcm, and I’m only being ...

Getting blocked again on age related sites

Hi all, Is anybody else having the issue of getting block on age related sites? I have checked my securenet settings, bars and reset network settings but all to no avail, still getting blocked.  Can anybody suggest how to fix it as i can get through ...

steve79 by 1: Seeker
  • 3616 Views
  • 9 replies
  • 1 thanks

Refund cheque

I have received a refund cheque from Vodafone after leaving the network in 2018. Its been made out to my maiden name as I married in 2019 and I can't pay it in. How do I go about getting a new one made out to my married name please? 

Em78 by 2: Seeker
  • 5423 Views
  • 7 replies
  • 1 thanks

One number problem

Ever since I bought my Apple Watch, I have had one number registered, my data plan for my watch was linked to my phones account and is now MOOT for some reason just because I purchased unlimited data plan... and now you require me to pay an extra 7£ ...

Asmodev by 2: Seeker
  • 1865 Views
  • 3 replies
  • 0 thanks

You have dialled an incorrect number

Hi, I've been on my current paym contract for well over a year. Recently, people have reported not being able to dial my number. Some can, some can't. Those that can't recieve the message 'you have dialled an incorrect number'. This appears to be inc...

Direct debits

Hi I have 2 vodaphone accounts but need to change the direct debit of one of the accounts to another card I have but when I try to do this on my vodaphone app it changes the direct debits on both vodaphone accounts what can I do thank you

"Service Barred"

I've a pay monthly account, and I suddenly can't make outgoing calls or texts. I've checked my account, and it says "service barred". My payments are up to date, I pay by DD, so I don't understand?! How do I get this lifted please, preferably without...

Moving abroad

I’m going to be selling my house and moving abroad in the New Yer, can I transfer my services?