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Forum Posts

Debt Collectors

Can anyone help. I had a debt collection agency called CCS collect confirm that I had made a settlement on my Vodafone account and that I would not be chased for the remaining balance and that it would be written off. One year later I checked my cred...

Jimbo1987 by 2: Seeker
  • 23970 Views
  • 11 replies
  • 1 thanks

Denied Upgrade

First I'm advised I cannot upgrade as it will exceed my device limit, then I'm told it would exceed my monthly account limit. Both reasons are fabrications. I've been a vodafone customer for 10+ years, never defaulted, always paid on time now I'm den...

paulbow by 2: Seeker
  • 730 Views
  • 1 replies
  • 0 thanks

New DD added to my plan

hello, Ive been with Vodafone for well over 10 years but my latest contract I’ve had for around a year with payments taken monthly. I signed into my bank the other day and saw a new payment called VODAFONE LTDDEVICE  which came out in October but it’...

double bill charge

Hi, iam a new customer to pay monthly (was on pay as you go) and within my first month I believe I have been charged twice? iam confused could a advisor check this for me  thankssee screenshot 

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hughsey by 2: Seeker
  • 1028 Views
  • 2 replies
  • 0 thanks

one number change watch etc

hi,  there is a a lot of help pages on Vodafone on how setup once number connectivity plan on once number.  but what I'm looking for is correct procedure on what do with with Apple Watch connectivity plan if I need to put the Apple Watch to factory s...

Anonymous by Not applicable
  • 1013 Views
  • 2 replies
  • 0 thanks

Been away a while… have things moved along with 5G?

Hi All, I left Vodafone some time ago and have been considering coming back.What’s done it for me with EE is the fact the coverage checker says I have perfect coverage at home, I don’t. Works perfectly well with WiFi calling but when I step out of th...

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donnyguy by 16: Advanced member
  • 1952 Views
  • 4 replies
  • 0 thanks

iPhone 15 pro max delays

I ordered my iPhone 15 pro max on 24th September - I keep receiving emails telling me it’s still delayed. So my questions are:1- Does anyone know when we can expect to receive the iPhone 15pro max titanium natural colour?2- Has anyone actually receiv...

Failed Number Port

My old LYCAMOBILE mobile number was supposed to be ported over to Vodafone yesterday (11 October 2023) but as of this morning the porting process hasn't fully completed.I can use data, send and receive SMS and make outgoing calls all using the newly ...

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WelshPaul by 16: Advanced member
  • 12633 Views
  • 51 replies
  • 0 thanks

failed credit check but took £49

i applied for a phone contract and was told there would be no payment took intill order was successfully completed i failed credit chexk and it came up no money was taken but yet they did take £49 from my bank i want it back ASAP OR IM TAKIN this fur...

Failed Credit Check

Decided it was time to move from EE to Vodafone. Main reason was the low signal in my area. So, decided to go with Vodafone. Completed the order process for a Sim only deal and, to my surprise, my order was declined due to a failed credit check. When...

Hodman57 by 2: Seeker
  • 3342 Views
  • 2 replies
  • 1 thanks