Pay monthly

A place to discuss the My Vodafone App, bundles, Vodafone devices and more. For any account specific issues, contact Customer Services (here).

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Forum Posts

Gold Number Sales

We’re constantly looking at ways to offer better products and services for our customers and are happy to announce our great new proposition – Gold Number Sales! What’s a Gold Number? Why get stuck with that randomly assigned number, when you can cho...

Gold numbers 2.png
Phil by Community Manager (Retired)
  • 61126 Views
  • 156 replies
  • 12 thanks

Issues switching from PAYG to Pay Monthly SIM-only deals

Hi.  I need help switching from PAYG to Pay Monthly SIM only deals. I came across this page: How do I switch between Pay monthly and Pay as you go? (vodafone.co.uk)I followed the link in the Pay as you go to pay monthly (SIM only) which took me here:...

taking my money

I left my last Vodafone contract in January and then I had a new contract with a different company in February. Then I cancelled their contract because I didn’t get signal with them. So I came back to Vodafone with a new sim. I am now 1. unable to ac...

keep discount when changing packages

hi,  when I sign up I got a £2 promo discount for 24 months,  if I change mobile packages, does the discount change over to the new packages ?  or do I need to pay full price.   thanks

Esim upgrade progress

hi,  I started my new plan last week(16th Feb). with a physical sim,  ported my number over from Sky Mobile,  but toying with the idea of upgrading to esim,  what is the process from start to finish? I have an Apple Watch GPS version only but going t...

Retrieve disconnected number

Hi. I had a mobile number which i disconnected by accident that I wish to have back.I cancelled my pay monthly plan this month, oct and am moving to VOXI. Unfortunately since VOXI is basically Vodafone, I didn’t think I will need a PAC code and waite...

Adam_ypw by 2: Seeker
  • 2236 Views
  • 7 replies
  • 0 thanks

Moving to Australia

Hi! I'm looking at moving from the UK to Australia,  is there any agreement between Vodafone UK and AUS?

2 separate Credit reporting

Why is Vodafone reporting 2 separate account on my experian, equifax credit accounts? I have renewed my pay monthly contract and there are now 2 separate accounts on my profile. This had affected my credit score greatly. Please help

Benji49 by 1: Seeker
  • 1076 Views
  • 1 replies
  • 0 thanks

Resolved! Transfer numbers between plans

I have two lines on Voda with different plans. I want to swap the two numbers between the two plans. I don’t want to cancel either of the plans or lose either of the numbers. What is the best way to do this? 

bedasaka by 2: Seeker
  • 2190 Views
  • 3 replies
  • 0 thanks

Trade In Tool - this has to be an elaborate scam, right?

I've no idea how this is supposed to encourage customers to stay with Vodaphone and upgrade. I have a good condition iPhone Mini 13 with 90% battery and was looking to upgrade, downloaded the tool and... wow. £69? Allegedly "signs of damage" on the s...

Credit check

Im due for an upgrade in 4 days, but i cant upgrade as i havent passed the credit check? Even though i have 2 phones, broadband, and a smartwatch and have been a customer for nearly 3 years, and the new phone would be even cheaper then im paying now....