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A place to discuss the My Vodafone App, bundles, Vodafone devices and more. For any account specific issues, contact Customer Services (here).

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Forum Posts

Default date needing amended to grant mortgage

I renewed my contract Dec 21 but fell into financial difficulty. My device plan and airtime plan lapsed i missed x6 payments and the device plan was defaulted Jun 22 but the airtime plan wasn’t defaulted until May 23.This is affecting my eligibility ...

Billed after 1 day leaving 14 day cooling

So I took a 12 month sim only deal out on the 12th November 2023Cancelled it 13 November 2023I got a bill how could I get a bill if I hadn't even used itThis is within the 14 day cooling of period 

not able to log into my main account

hi,  I'm not able to log into my main Vodafone account,  can access onenumber account with issues.  is anyone else having the same problems.From my computerfrom iPhone app  thanks in advance

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Anonymous by Not applicable
  • 970 Views
  • 3 replies
  • 1 thanks

Mobile plan not supported by my SIM?!

So just moved from EE to Vodafone and got the OnePlus 11 5g. Ported my number which seems to have worked no issues.I'm just trying to make a myvodafone account so I can view bills etc but it's not having it at all.Iv tried to reaching out to twitter ...

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Paying for last bill

I need to pay for my last bill, but I am locked out of MyVodafone because my service has been disconnected. TOBi isn't working, and when I go to the Support Centre > Billing > How do I pay my bill? (https://support.vodafone.co.uk/Billing/Paying-my-bi...

mtoyoda by 2: Seeker
  • 3877 Views
  • 5 replies
  • 1 thanks

Vodafone Basics Sim Only Tariff- After 12 months?

What happens after 12 months on a "Basics" Sim Only Tariff? can you stay on the contract or do you have to move on to a more "standard" deal? Can you sign up for another 12 months or is it then rolling each month, or do you have to leave it. Thanks

Polojohn by 2: Seeker
  • 5155 Views
  • 12 replies
  • 0 thanks

Split port Vectone - Vodafone

Hi,Since I've switched on Vodafone ( more than 6 months ago ) cannot receive text messages and OTP from any other network than Vodafone and Vectone.I've spent many hours chatting with help desk support and porting team and the resolution they gave me...

Bodo by 2: Seeker
  • 2854 Views
  • 8 replies
  • 0 thanks

174GBP One Off Charge

Vodafone sent an email saying they would collect 174GBP from my account vi my direct debit. They have now collected it.I need an explanation for what this is for.Is it because I am not using my broadband and they are closing my account? I was happy t...

Vic-p by 2: Seeker
  • 721 Views
  • 1 replies
  • 0 thanks

Question about eSIM

Hi,Hopefully a quickie,I'm moving from 3 to Vodafone, I choose an eSIM Pay Monthly Package & I'm keeping my Old 3 Number. I ordered the package on the 30th, asking to be moved on the 13th, my current contract tie-in finished today.With an eSIM Pay Mo...