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A place to discuss the My Vodafone App, bundles, Vodafone devices and more. For any account specific issues, contact Customer Services (here).

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Forum Posts

number unknown, not recognised

Hi,  my number starts 0744 ported from Sky who piggy back on O2, back in March 2013 during the floods in inverclyde yesterday(Saturday).  I get the bus and all bus services was cancelled,  my sister was coming down from work to get me,  she was stran...

Anonymous by Not applicable
  • 3205 Views
  • 9 replies
  • 0 thanks

Returning phone, question about plan.

 I plan to return my Pixel 8 during the 14 day cooling off period and assume that the new  24 month discounted airtime plan also gets cancelled.Which plan do I revert to? Do I need to select a new one - the choices don't look good.My previous plan be...

cr01 by 2: Seeker
  • 796 Views
  • 2 replies
  • 0 thanks

Roaming Data Charges

 I have been charged for 9 events relating to data charges (£6 each time) for Data Failed To Load events…… these services will have not received / been able to use? Is this a common mischarging issue by VF?

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Resolved! YouTube Premium Sign in Devices

I was looking for some advice as to where I can sign in if I choose YouTube Premium on a new plan.On Vodafone's website it just says that you are allowed to use offline features on up to 10 mobile devices at a time.As it only mentions offline and mob...

JBJC by 2: Seeker
  • 3127 Views
  • 3 replies
  • 0 thanks

Customer service

I returned a upgrade phone as the next day they added a deal, they said to return and re order, wednesday I dropped the phone off and my plan was put back to the original plan, then on Thursday my account was put back in to the upgraded plan and char...

REKADEK by 2: Seeker
  • 1839 Views
  • 7 replies
  • 0 thanks

Upgrading to handset after 3 months?

Hello I'm on a SIM only deal and I know previously you could upgrade to a handset deal after 3 months but have been told from a few different people that Vodafone now do a full credit check for this. Is this information correct? Also would I still be...

TJ4892 by 2: Seeker
  • 1643 Views
  • 1 replies
  • 0 thanks

Account Transfer

I have taken two numbers, both used by my relatives who arrived in the UK in May this year. When I tried transferring the ownership, I was informed it needs at least three months before the request can be made. Tried filling up the web request form t...

nrana by 4: Newbie
  • 873 Views
  • 2 replies
  • 0 thanks

Phone dissociated from account

Hi,a phone on my account has been dissociated from my account, it's still billable but there is no ability to make or receive calls or use data. I've been calling 191 incessantly for the last week+ and they can't seem to help. And each time I talk to...

Credit Check Hilarity!

Credit check rejected. I am a bit miffed as I am already paying a Vodafone contract for MORE than the amount I have applied for...I'm not sure what your checks involve but I was able to take out a broadband contract with Vodafone just a matter of MON...